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Captain
Captain · London, United Kingdom · founded 2016
What it is
Captain provides restaurant chains with delivery management software covering operations from the kitchen to the customer. Its Dispatch App shows driver locations and order status, and supports batching and assignment. Dispatch can run manually, suggest order groupings through Copilot, or automatically group and send orders using business rules in Autopilot. FleetShare lets restaurants view local fleet quotes and dispatch orders to external delivery providers. Customers can follow branded live order progress on a tracking page, with updates sent by SMS or embedded in a company website or app. Restaurants can also send a post-delivery questionnaire with customized questions. Captain KDS uses driver arrival estimates to guide order preparation, while the Manager Portal tracks delivery and cook times, deliveries per hour, orders per route and customer feedback. The Driver App supports delivery management, GPS selection, mileage tracking and completed-order records. Captain runs on web, iOS, Android and API, and pricing is on request; a demo is required. The company says its apps support English, French, Spanish and more.
For and against
For
- Dispatch includes manual, Copilot and Autopilot modes
- FleetShare connects restaurants with available local fleets
- Branded tracking updates can use SMS or embeds
- Manager Portal tracks delivery and cook times
Against
- Pricing is on request
- A demo is required to discuss pricing
- Drivers must be invited by a Captain company
- Driver App requires Captain Dispatch App for tablets
The verdict
Captain brings dispatch, customer tracking, driver tools, kitchen preparation timing and reporting into restaurant delivery operations. Prospective buyers need to request a demo to discuss pricing.
Who it suits
Captain suits restaurant chains coordinating orders, dispatchers and drivers across in-house and external fleets. Its tracking and reporting tools may also suit teams that want customers to follow deliveries and managers to review operational measures.
Plans and prices
Captain
Pricing on request · Demo required
Read 8 Oct 2026 · captain.ai
On the record
- Access limitation
- The App Store listing says drivers must be invited by a company using Captain, and the Driver App requires the Captain Dispatch App for tablets.apps.apple.com · read 8 Oct 2026
- AI dispatch
- Dispatch offers Manual, Copilot, and Autopilot modes, with Copilot suggesting order groupings and Autopilot dispatching them automatically using business rules.captain.ai · read 8 Oct 2026
- Availability and languages
- Captain says its apps support English, French, Spanish, and more, and that it powers over 500,000 deliveries monthly across five continents.captain.ai · read 8 Oct 2026
- Company history
- Captain's About page says its story began in 2016 and describes the product as dedicated to end-to-end restaurant delivery management.captain.ai · read 8 Oct 2026
- Customer tracking
- The Tracking Page offers branded live order tracking for in-house or outsourced deliveries, with updates sent by SMS or embedded in a company website or app.captain.ai · read 8 Oct 2026
- Dispatch
- The Dispatch App shows live driver locations, order status, and supports order batching and assignment.captain.ai · read 8 Oct 2026
- Dispatch automation
- Captain offers Manual, Copilot, and Autopilot dispatch modes, with Copilot suggesting order groupings and Autopilot automatically grouping and dispatching orders using business rules.captain.ai · read 8 Oct 2026
- Driver app
- The Driver App supports delivery management, preferred GPS selection, mileage tracking, and completed-order records, and is compatible with iOS and Android.captain.ai · read 8 Oct 2026
- Feedback
- Restaurants can send a post-delivery feedback questionnaire and customize its questions.captain.ai · read 8 Oct 2026
- FleetShare
- FleetShare lets restaurants access quotes from available fleets in their area and apply business rules to dispatch orders to external fleets.captain.ai · read 8 Oct 2026
- Hybrid delivery
- FleetShare lets restaurants view quotes from available local fleets and automate dispatching to external delivery providers.captain.ai · read 8 Oct 2026
- Integrations
- Captain describes integrations with POS systems, online ordering and aggregator systems, and white-label fleet providers; named partners include CloudWaitress, SpotOn, Oracle GloriaFood, Syrve, Revel, Auphan, and KitchenHub.captain.ai · read 8 Oct 2026
- Kitchen display
- Captain’s AI-powered Kitchen Display System uses driver estimated arrival times to guide order preparation sequence and start time.captain.ai · read 8 Oct 2026
- Kitchen system
- Captain KDS uses driver ETAs and Dispatch sequencing to guide order preparation timing.captain.ai · read 8 Oct 2026
- Live delivery tracking
- Yescaptain.ai · read 20 Sep 2026
- Manager reporting
- The Manager Portal tracks delivery time, cook time, deliveries per hour, and orders per route, and provides customer feedback data.captain.ai · read 8 Oct 2026
- Named partners
- The site lists CloudWaitress, SpotOn, Oracle GloriaFood, Syrve, Revel, Auphan, and KitchenHub among its partners.captain.ai · read 8 Oct 2026
- Notable scale
- Captain’s site states that it handles more than 500,000 deliveries monthly across five continents and offers multilingual apps including English, French, and Spanish.captain.ai · read 8 Oct 2026
