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On the recordRead 4 Oct 202618 facts
Mojo Helpdesk
Mojo Helpdesk · Austin, Texas · founded 2006
Plans and prices
Team
$14a month
Unlimited tickets · limited storage, queues, and automation · 25 agents max
Read 4 Oct 2026 · mojohelpdesk.com
Business
$24a month
Plenty of storage, queues, forms, triggers, and automation · 100 agents max
Read 4 Oct 2026 · mojohelpdesk.com
Enterprise
$34a month
Unlimited agents · increased quotas for API, bots, SLAs, reporting, storage, and more
Read 4 Oct 2026 · mojohelpdesk.com
On the record
- AI assistant
- Felix AI drafts replies, summarizes ticket threads, recommends knowledge base articles, and flags sentiment; the site says it is included in every plan.mojohelpdesk.com · read 4 Oct 2026
- API
- Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources.developer.mojohelpdesk.com · read 4 Oct 2026
- Automation and SLAs
- Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips.mojohelpdesk.com · read 4 Oct 2026
- Company history
- Mojo says its parent company, Metadot, built the helpdesk in 2006 and later turned it into a SaaS offering.mojohelpdesk.com · read 4 Oct 2026
- Company location
- The company says the Mojo team is primarily based in Austin, Texas, where Metadot Corporation is headquartered.mojohelpdesk.com · read 4 Oct 2026
- Google Workspace
- Google Workspace users can sign in with their Google accounts, launch Mojo from the Gmail app launcher, and convert support mailbox emails into tickets.mojohelpdesk.com · read 4 Oct 2026
- HIPAA
- HIPAA compliance and a signed Business Associate Agreement are available with the Enterprise plan.mojohelpdesk.com · read 4 Oct 2026
- Integrations
- The site says email, Google Workspace, Zapier, and Slack connect out of the box.mojohelpdesk.com · read 4 Oct 2026
- Plan limits
- Team is limited to 25 agents and Business to 100 agents; Enterprise allows unlimited agents.mojohelpdesk.com · read 4 Oct 2026
- Product
- Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests.mojohelpdesk.com · read 4 Oct 2026
- Security
- The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink.mojohelpdesk.com · read 4 Oct 2026
- Self-service
- The product includes a searchable knowledge base for customers to find answers to common questions.mojohelpdesk.com · read 4 Oct 2026
- SLA management
- Yesmojohelpdesk.com · read 23 Sep 2026
- Support
- The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests.mojohelpdesk.com · read 4 Oct 2026
- Ticketing
- The helpdesk centralizes requests in ticket queues and supports assigning, prioritizing, tagging, and customer ticket history.mojohelpdesk.com · read 4 Oct 2026
