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Mobilus Visual IVR
Shinagawa-ku, Tokyo, Japan
What it is
Mobilus Visual IVR is a web service that displays inquiry channels and routes customers to destinations suited to their needs and call-center conditions. Menus can direct people to FAQs, web chat, LINE, chatbots, voicebots or telephone support. A button or QR code can launch the menu, which may also appear as a popup or small window without changing an existing page structure. A graphical scenario editor lets teams map flows and alter IVR button destinations with drag-and-drop editing. Design modes include simple layouts and HTML/CSS customization, with up to 50 templates registerable. Each scenario flow can contain up to 100 contents, with smartphone and PC previews. Analytics cover access totals, referral sources and user journeys, with reporting windows and ranking limits specified by the maker. A voicebot can send an SMS linking callers to the menu. Pricing is available by inquiry.
For and against
For
- Routes visitors to FAQs, chats, bots and phone support
- Launches through buttons, QR codes or popups
- Drag-and-drop scenario-flow editor
- Supports up to 50 design templates
- Provides access and journey analytics
Against
- Pricing is available only by inquiry
- Scenario flows allow up to 100 contents
- Analytics have specified reporting windows and ranking limits
- Web platform only
The verdict
Visual IVR combines configurable routing, channel choices and scenario analytics for customer support teams. Prospective buyers should request pricing and confirm the reporting limits fit their operations.
Who it suits
It is intended for organizations improving inquiry routing, self-service and call-center workload. Teams needing visual flow editing and multiple support channels may find it suitable.
Plans and prices
Visual IVR
Pricing supplied by inquiry
Read 15 Oct 2026 · mobilus.co.jp
On the record
- Analytics
- Statistics cover scenario page views, referral sources and graphical user journey transitions.mobilus.co.jp · read 15 Oct 2026
- Analytics retention
- The statistics screens provide monthly data for one year, weekly data for three months, daily data for two weeks and custom periods up to 31 days.mobilus.co.jp · read 15 Oct 2026
- API access
- The API requires an application to Mobilus and an API key that supplies access tokens.mobilus.co.jp · read 15 Oct 2026
- API availability
- A Visual IVR API can update content information from external systems.mobilus.co.jp · read 15 Oct 2026
- API limit
- The documented API request ceiling is 60 requests per minute.mobilus.co.jp · read 15 Oct 2026
- Channel routing
- The product can list telephone, web chat, LINE, chatbot, voicebot and FAQ destinations in one interface.mobilus.co.jp · read 15 Oct 2026
- Channels
- Listed destinations include FAQ, web chat, LINE, chatbots, voicebots, and telephone support.mobilus.co.jp · read 4 Oct 2026
- Company headquarters
- The registered headquarters is in Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan.mobilus.co.jp · read 15 Oct 2026
- Company legal name
- The maker identifies itself as Mobilus Corporation (モビルス株式会社).mobilus.co.jp · read 15 Oct 2026
- Content capacity
- A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays.mobilus.co.jp · read 15 Oct 2026
- Content limit
- A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays.mobilus.co.jp · read 4 Oct 2026
- Customer base
- Mobilus says more than 500 companies use at least one of its products and that retention exceeded 99% as of October 2024.mobilus.co.jp · read 15 Oct 2026
- Design modes
- The interface offers a simple design mode and an HTML/CSS custom mode.mobilus.co.jp · read 15 Oct 2026
- Design options
- The page describes simple and HTML/CSS custom design modes and says up to 50 design templates can be registered.mobilus.co.jp · read 4 Oct 2026
- Design templates
- Up to 50 design templates can be registered and assigned at page level.mobilus.co.jp · read 15 Oct 2026
- Employees
- Mobilus reports 110 employees as of August 31, 2025.mobilus.co.jp · read 15 Oct 2026
- Funding news
- Mobilus announced approximately ¥420 million in third-party financing on May 29, 2018, with investors including Fujitsu, Mitsubishi UFJ Capital, SMBC Venture Capital, Bunka放送 and a LINE Ventures fund.mobilus.co.jp · read 15 Oct 2026
- Intended users
- The product is presented for organizations seeking to improve inquiry routing, self-service, and call-center load.mobilus.co.jp · read 4 Oct 2026
