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VoiceGuide
What it is
VoiceGuide is paid software for building inbound and outbound IVR and messaging systems tailored to individual requirements. Its Graphical Script Designer provides modules for creating and managing callflows, and deployment can be on-premise or cloud-based. The system works with Cisco, Avaya, and other telephony systems and providers. Interfaces include REST, WCF, COM, database, and file connections, with JavaScript and VBScript execution inside callflows. The outbound dialer supports standard autodialing plus preview or predictive dialing for ACD systems, along with answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. ACD features include queuing, skill-based routing, queue-position notifications, and callback scheduling. Listed speech options include SAPI, Google Cloud, and MRCPv2 text-to-speech, plus Google Cloud Speech-to-Text/ASR and MRCPv2. Plans are billed once per line, with listed prices from $180. A fully working evaluation enables Enterprise+Dialer features and supports up to 30 simultaneous calls. VoIP systems require separate Dialogic HMP licenses.
For and against
For
- Visual callflow designer
- Preview and predictive dialing
- ACD queues and skill routing
- Multiple API and database interfaces
- Evaluation supports up to 30 simultaneous calls
Against
- No free plan
- Prices are billed per line
- VoIP requires separate Dialogic HMP licenses
- Windows and self-hosted platforms listed
The verdict
VoiceGuide combines visual callflow design, dialing controls, ACD functions, speech engines, and broad integration interfaces. Buyers should budget per-line licensing and any required Dialogic components for VoIP deployments.
Who it suits
VoiceGuide suits organizations building customized IVR, dialer, messaging, or ACD systems. It fits teams needing telephony integrations, visual callflow design, APIs, and self-hosted or cloud deployment.
Plans and prices
Professional (51+ lines)
51+ lines
Read 1 Oct 2026 · voiceguide.com
Professional (11 - 50 lines)
11 - 50 lines
Read 1 Oct 2026 · voiceguide.com
Enterprise (51+ lines)
51+ lines
Read 1 Oct 2026 · voiceguide.com
Professional (4 - 10 lines)
4 - 10 lines
Read 1 Oct 2026 · voiceguide.com
Enterprise (11 - 50 lines)
11 - 50 lines
Read 1 Oct 2026 · voiceguide.com
Professional + Dialer (11 - 50 lines)
11 - 50 lines
Read 1 Oct 2026 · voiceguide.com
Enterprise (4 - 10 lines)
4 - 10 lines
Read 1 Oct 2026 · voiceguide.com
Enterprise + Dialer (11 - 50 lines)
11 - 50 lines
Read 1 Oct 2026 · voiceguide.com
Professional + Dialer (4 - 10 lines)
4 - 10 lines
Read 1 Oct 2026 · voiceguide.com
On the record
- ACD
- VoiceGuide provides ACD queuing, skill-based routing, queue-position notifications and callback scheduling.voiceguide.com · read 1 Oct 2026
- Additional requirement
- VoIP systems require Dialogic HMP licenses in addition to VoiceGuide licenses, while analog and T1/E1 ISDN systems require Dialogic cards.voiceguide.com · read 1 Oct 2026
- Callflow design
- Its Graphical Script Designer provides modules for creating and managing callflows.voiceguide.com · read 1 Oct 2026
- Core product
- VoiceGuide is designed for inbound and outbound IVR and messaging systems that can be tailored to individual needs.voiceguide.com · read 1 Oct 2026
- CRM integration
- The dialer can integrate with CRM and other systems, and external systems can start calls through XML, COM, WCF, WebService or REST APIs, or a database.voiceguide.com · read 1 Oct 2026
- Deployment
- VoiceGuide can be deployed on-premise or in the cloud.voiceguide.com · read 1 Oct 2026
- Dialer controls
- The dialer supports live-person versus answering-machine detection, Do Not Call lists, scheduling, retries and escalations.voiceguide.com · read 1 Oct 2026
- Free evaluation
- A fully working evaluation version enables all Enterprise+Dialer features and the homepage says it supports up to 30 simultaneous calls for free.voiceguide.com · read 1 Oct 2026
- Integrations
- VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution.voiceguide.com · read 1 Oct 2026
- Outbound dialer
- The dialer supports standard autodialing and preview or predictive dialing for ACD systems.voiceguide.com · read 1 Oct 2026
- Speech engines
- The download page lists SAPI, Google Cloud and MRCPv2 text-to-speech support, plus Google Cloud Speech-to-Text/ASR and MRCPv2.voiceguide.com · read 1 Oct 2026
- Support
- Free support is provided through VoiceGuide's online support forum.voiceguide.com · read 1 Oct 2026
- Telephony compatibility
- The product works with Cisco, Avaya and other telephony systems and providers.voiceguide.com · read 1 Oct 2026
- VoIP deployment
- VoIP/SIP deployment is supported on physical servers, VMware ESXi, AWS, Microsoft Azure, Microsoft Hyper-V and cloud-hosted VMware ESXi.voiceguide.com · read 1 Oct 2026
