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MeshDesk
What it is
MeshDesk is a shared SMS inbox and collaborative business texting platform for VoIP providers, managed service providers and telecom teams. Multiple agents can view and answer conversations from one business number, assign them and see status indicators. Internal notes, @mentions and assignments keep team coordination away from customers. It supports SMS, MMS and RCS, while WhatsApp is listed for the roadmap. Automated 10DLC opt-in and opt-out handling, custom responses and blocking for opted-out contacts address messaging compliance. A native NetSapiens integration is designed for existing provisioning workflows. MeshDesk states that its infrastructure is SOC 2 Type II compliant, encrypts data in transit and at rest, and offers a 99.9% uptime SLA. iOS and Android apps provide shared inbox access, notifications, assignments and replies. Core pricing starts at $15 per active DID monthly for 1–10 active DIDs; higher tiers are 9.00 or $7 per active DID monthly.
For and against
For
- Shared inbox supports multiple agents
- Includes internal notes and assignments
- Supports SMS, MMS and RCS
- Provides 10DLC opt-in and opt-out controls
- Offers iOS and Android apps
Against
- No free plan is listed
- Core pricing starts at $15 monthly
- Carrier and messaging fees may apply
- WhatsApp support is only on the roadmap
The verdict
MeshDesk combines team inbox functions, compliance controls and telecom integration for business messaging. Pricing varies by active DIDs and add-ons, with additional carrier charges possible.
Who it suits
MeshDesk suits telecom teams and service providers that need shared handling of business texts. It is relevant to groups coordinating messages across web and mobile apps.
Plans and prices
Additional users
Adds users beyond the 10 included per DID
Read 8 Oct 2026 · meshdesk.app
Core Service (50+ active DIDs)
50+ active DIDs · up to 10 users per DID · no per-message platform fee
Read 8 Oct 2026 · meshdesk.app
Core Service (11–50 active DIDs)
11–50 active DIDs · up to 10 users per DID · no per-message platform fee
Read 8 Oct 2026 · meshdesk.app
RCS messaging
Rich messaging and verified branding · carrier and registration fees may apply
Read 8 Oct 2026 · meshdesk.app
Core Service (1–10 active DIDs)
1–10 active DIDs · up to 10 users per DID · no per-message platform fee
Read 8 Oct 2026 · meshdesk.app
WhatsApp Business
Meta Business verification may be required · WhatsApp usage fees may apply
Read 8 Oct 2026 · meshdesk.app
AI Agent
Shared across multiple groups and inboxes
Read 8 Oct 2026 · meshdesk.app
Campaign messaging
Marketing and bulk outbound · carrier and messaging fees may apply
Read 8 Oct 2026 · meshdesk.app
Partner branding
Partner logo · brand colors · custom login, web app, and desktop app branding
Read 8 Oct 2026 · meshdesk.app
On the record
- Collaboration
- Teams can use internal notes, @mentions, and conversation assignments without exposing their teamwork to customers.meshdesk.app · read 8 Oct 2026
- Compliance
- MeshDesk describes automated 10DLC opt-in and opt-out handling, custom responses, and blocking agents from messaging opted-out contacts.meshdesk.app · read 8 Oct 2026
- Integration
- MeshDesk offers a native NetSapiens integration designed to work with existing infrastructure and provisioning workflows.meshdesk.app · read 8 Oct 2026
- Messaging channels
- The site lists SMS, MMS, and RCS as supported today and says WhatsApp support is on the roadmap.meshdesk.app · read 8 Oct 2026
- Mobile apps
- MeshDesk says its iOS and Android apps are live and support shared inbox access, push notifications, assignments, and replies.meshdesk.app · read 8 Oct 2026
- Pricing qualification
- The listed volume tiers and rates are indicative and may change; carrier and messaging fees can also apply to some add-ons.meshdesk.app · read 8 Oct 2026
- Product
- MeshDesk is a shared SMS inbox and collaborative business texting platform for VoIP providers, MSPs, and telecom teams.meshdesk.app · read 8 Oct 2026
- Security and reliability
- The site states its infrastructure is SOC 2 Type II compliant, encrypts data at rest and in transit, and has a 99.9% uptime SLA.meshdesk.app · read 8 Oct 2026
- Shared inbox
- Multiple agents can view and respond to conversations from one business number, with assignments and status indicators.meshdesk.app · read 8 Oct 2026
- Support and onboarding
- MeshDesk is onboarding telecom partners through an early access program that includes a discovery call and priority onboarding support.meshdesk.app · read 8 Oct 2026
