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- Mebius Voice of Customer
On the recordRead 8 Oct 202616 facts
Mebius Voice of Customer
Rome, Italy
Plans and prices
Gold
Priced on request
5 custom forms · weekly data updates · extended platform access · Voice of Store
Read 8 Oct 2026 · voiceofcustomer.it
Platinum
Priced on request
3 forms per store · daily data updates · advanced predictive capabilities · competitive benchmarking
Read 8 Oct 2026 · voiceofcustomer.it
Silver
Priced on request
3 custom forms · monthly data updates · basic platform features · online review analysis
Read 8 Oct 2026 · voiceofcustomer.it
On the record
- Company
- Voice of Customer was created within Mebius srl, which the maker identifies as a mystery shopping company.voiceofcustomer.it · read 8 Oct 2026
- Dashboards
- The platform offers customizable dashboards and automated reports for sharing data across an organization.voiceofcustomer.it · read 8 Oct 2026
- Free benchmark
- The maker offers a free, no-commitment benchmark on request, while continuous monitoring and retailer-level breakdown are described as part of the product.voiceofcustomer.it · read 8 Oct 2026
- In-store surveys
- The QR feedback module offers store-specific branded QR codes and mobile-optimized contextual micro-surveys.voiceofcustomer.it · read 8 Oct 2026
- Integrations
- The site lists Google, Trustpilot, Tripadvisor, Trovaprezzi, Facebook, App Store, and Google Play as connected sources.voiceofcustomer.it · read 8 Oct 2026
- NPS and alerts
- The QR feedback module uses NPS categories and can send configurable alerts on critical responses.voiceofcustomer.it · read 8 Oct 2026
- Predictive analysis
- The platform says it identifies early warnings and emerging trends before they spread.voiceofcustomer.it · read 8 Oct 2026
- Prioritization
- Performance Indexing combines issue impact on ratings with review frequency in a prioritization matrix.voiceofcustomer.it · read 8 Oct 2026
- Product
- Voice of Customer combines online reviews, in-store feedback, and staff feedback in a customer experience analytics platform.voiceofcustomer.it · read 8 Oct 2026
- Review analysis
- The platform analyzes reviews from Google, Trustpilot, Tripadvisor, vertical platforms, and social media, with automatic translation and topic clustering.voiceofcustomer.it · read 8 Oct 2026
- Sectors
- The maker describes the platform for retail, food service, automotive, pharmacy, and grocery businesses.voiceofcustomer.it · read 8 Oct 2026
- Security and quality
- The company’s About page states that its quality is ISO 9001 certified.voiceofcustomer.it · read 8 Oct 2026
- Sentiment
- Its natural language processing algorithms analyze sentiment and emotions in customer feedback.voiceofcustomer.it · read 8 Oct 2026
- Staff feedback
- Voice of Store collects structured feedback from staff who work at the point of sale.voiceofcustomer.it · read 8 Oct 2026
- Support and sales
- The maker invites prospective customers to request a tailored demo and lists [email protected] and +39 02 4507 1108 for contact.voiceofcustomer.it · read 8 Oct 2026
