HopToDesk

HopToDesk is remote-access software for connecting to and managing devices. It supports Windows, macOS, Linux, Android, iOS, Raspberry Pi, FreeBSD, ChromeOS, and browser access. Users can transfer files and record sessions, and screen sharing, chats, file transfers, and all traffic are end-to-end encrypted. The Dashboard provides monitoring, device management, help desk, reports, commands, teams, and custom clients. Team tools include roles, invitations, SSO, multi-tenant sub-accounts, and white-label clients. HopToDesk can run as a portable application without installation, or users can host a private network on their own infrastructure. The free plan has no time limit for personal or business use and includes 2 users, 3 devices, and 50 help desk tickets per month. Pro is listed at $29 a month and includes 120 devices; Business is $99 a month for 500 devices. Both are listed as cancellable monthly plans. Infrastructure certifications include ISO 27001 and SOC 2 Type II; HopToDesk itself does not have its own certifications.

HopToDesk combines broad platform support with device administration and a built-in help desk. The free plan has clear user, device, and ticket limits, while larger plans are priced by device rather than seat.

HopToDesk may suit individuals or teams needing remote access, file transfers, or session recording across varied operating systems. Organizations that want to host a private network can run it on their own infrastructure.

HopToDesk is a remote-access service with a management dashboard and built-in help desk. It is best suited to support teams that want to administer devices and handle customer tickets alongside remote sessions. Its broad reach and device-based paid plans are appealing, though the free team tier is tightly capped.

Overview

HopToDesk brings remote access, device administration, and ticket handling into one service. That combination can simplify support operations for teams that would otherwise manage devices and incoming requests separately. Screen sharing, chats, file transfers, and other traffic are end-to-end encrypted. The underlying infrastructure is certified to ISO 27001 and SOC 2 Type II, but HopToDesk itself does not hold its own certifications—a distinction security-conscious buyers should weigh.

Paid plans charge by device rather than technician or seat, and include unlimited users or team members. That structure can suit teams with many technicians, but capacity is still bounded by each plan’s device limit. Organizations that need more than 2,000 devices or have procurement, security-review, or volume requirements can request a quote for Enterprise & MSP.

Key features

The Dashboard combines monitoring, device management, reports, commands, teams, custom clients, and a help desk. Team controls include roles, invitations, SSO, multi-tenant sub-accounts, and white-label clients, making the feature set relevant to organizations supporting multiple teams or customers. Customers can submit tickets through a portal or email, with assignment and role-based permissions to manage follow-up.

File transfer and session recording support common remote-support workflows. The app can also run as a portable application without installation, and organizations can set up a private HopToDesk network on their own servers or infrastructure. Integrations include webhooks, ServiceNow, Jira, TeamViewer, AnyDesk, and deployment tools. The company says typical contact response time is one business day.

Pricing

The free app is available for personal and business use with no time limits, but the Free team plan is not an unlimited substitute for paid administration: it allows 2 users, up to 3 devices, and 50 help-desk tickets per month. Dashboard users can try management with 3 devices without a credit card. That makes Free a practical starting point for a small operation, but ticket volume or device growth can quickly push a team to upgrade.

Pro is listed at $29 a month, billed monthly with cancellation anytime, and includes 120 devices and unlimited users. Business is $99 a month on the same monthly, cancel-anytime basis, with 500 devices and unlimited team members. The separate monthly offers list Pro at $15 a month for 120 to 350 devices and Business at $49 a month for 500 to 2,000 devices; both are billed monthly and cancel anytime. The yearly offers are Pro at $159 a year for 120 to 350 devices, billed yearly with a stated $21 saving, and Business at $529 a year for 500 to 2,000 devices, billed yearly. These device ranges and differing displayed prices make it important to match the offer to the capacity required.

Enterprise & MSP has custom pricing and unlimited devices, aimed at managed service providers and organizations with procurement, security-review, or volume requirements. The lower-cost tiers give up that unlimited capacity and do not provide a stated path beyond their device ranges except moving to Enterprise & MSP.

Platforms

HopToDesk supports Windows, macOS, Linux, Android, iOS, Raspberry Pi, FreeBSD, ChromeOS, and browser access. Downloads include Windows variants, macOS, Linux packages, Android, iOS, Chrome OS, and Raspberry Pi. This unusually broad coverage can help teams support mixed-device environments, while mobile apps provide access beyond desktop systems.

Who it's for

HopToDesk is a strong fit for teams that want remote access, device oversight, and ticket intake in one place, especially where several technicians share responsibility across customers or departments. Its self-hosting option may also suit organizations that want a private network on their own infrastructure. It is less compelling for a tiny team whose needs exceed the free caps only occasionally, or for organizations that require the product itself to hold security certifications.

Pros and cons

• Broad platform support: Desktop, mobile, browser, and less common systems such as Raspberry Pi, FreeBSD, and ChromeOS cover varied support environments.
• One service for sessions and tickets: The Dashboard pairs device controls with a customer ticket portal and assignment tools.
• Unlimited paid users: Device-based pricing avoids per-technician charges, but paid capacity remains limited by device ceilings.
• Free tier has modest team limits: Two users, three devices, and 50 monthly tickets may be too restrictive once a support operation grows.
• Certification distinction: Infrastructure certifications are in place, but HopToDesk has no own certifications, which may matter in formal vendor reviews.

Alternatives

Choose TeamViewer Remote if its free option for personal, non-commercial use better matches your needs. Consider Zoho Assist for a free allowance of one technician and five devices. Getscreen.me offers a free tier with two devices, one seat, and a 50 MB per-file limit. Jump Desktop offers free browser access on any platform with unlimited computers and connections, while its apps may require a one-time purchase.

DWService is another remote-access option with a free tier capped at 6 Mbps. Remote Utilities offers a free one-time license for 10 controlled devices. RustDesk is an open-source free option with online status and community support. AnyViewer has a free plan for one user, three login devices, 10 currently connected devices, and two simultaneous sessions.

For broader comparisons, see Unattended Remote Access Software and Remote desktop software.

Verdict

Choose HopToDesk if your team needs remote support, device administration, and customer ticket handling together, and its device-based tiers fit your scale. Its broad platform coverage and unlimited paid users are the clearest reasons to choose it. Look elsewhere if the free team caps are too low or your procurement requires the product itself to carry security certifications.