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Loop Order Tracking
What it is
Loop Order Tracking is a web and API platform for Shopify brands that keeps customers informed after shipment. Merchants can use branded tracking pages, send shipping notifications through their preferred email and SMS provider, and add product recommendations to tracking pages. Loop Tracking alerts merchants when shipments stall or run late, packages return to sender, or other shipping issues occur. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes these estimates as 90% accurate and says an AI model calculates them nightly from historical delivery data. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email and SMS flows, segments, and marketing insights. Loop lists SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption for stored data. Plans include a free Core Tracking/Checkout+ tier, Essential starting at $155 a month, and Advanced starting at $340 a month.
For and against
For
- Branded tracking pages
- Alerts for stalled or late shipments
- Email and SMS notification support
- Product recommendations on tracking pages
- API and 120+ integrations
Against
- Pricing details require a demo
- Delivery estimates are described as 90% accurate
- Core Tracking/Checkout+ features differ by tier
- Plan prices start at $155 a month
The verdict
Loop Order Tracking combines branded post-shipment communication with merchant alerts and product recommendations. Its free tier and broad integrations provide options, while higher plans have listed starting prices and plan details require a demo.
Who it suits
It suits Shopify brands where delivery questions affect support volume, customer trust, or retention. It also fits merchants wanting branded tracking, shipment alerts, and ecommerce integrations.
Plans and prices
Loop Core Tracking / Checkout+ Free
Returns software · US & Canada domestic return labels · Return Bars® · Advanced features
Read 8 Oct 2026 · loopreturns.com
Essential
Unlimited destinations · Automated return policies · Carrier rate shopping · Workflows
Read 8 Oct 2026 · loopreturns.com
Advanced
Shop Now · Instant Exchange · Bonus Credit · Fraud prevention
Read 8 Oct 2026 · loopreturns.com
On the record
- Audience
- The tracking product is described as built for Shopify, and the company says it works best for brands where delivery questions affect support volume, trust, or retention.loopreturns.com · read 8 Oct 2026
- Company scope
- Loop says its system connects returns, exchanges, tracking, protection, order editing, checkout experiences, and workflows for ecommerce brands.loopreturns.com · read 8 Oct 2026
- Delivery estimates
- Loop Promise displays estimated delivery dates on product pages and checkout, with estimates described as 90% accurate and calculated nightly using historical delivery data in an AI model.loopreturns.com · read 8 Oct 2026
- Integrations
- Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools.loopreturns.com · read 8 Oct 2026
- Notifications
- Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded.loopreturns.com · read 8 Oct 2026
- Plan availability limit
- Loop directs buyers to a demo for plan details, while Essential and Advanced have displayed starting prices and the Core Tracking/Checkout+ tier is labeled Free.loopreturns.com · read 8 Oct 2026
- Proactive alerts
- Loop Tracking automatically alerts merchants about stalled or late shipments, packages returned to sender, and other shipping issues.loopreturns.com · read 8 Oct 2026
- Product
- Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases.loopreturns.com · read 8 Oct 2026
- Security
- Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256.loopreturns.com · read 8 Oct 2026
- Support
- The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings.loopreturns.com · read 8 Oct 2026
- Tracking integration detail
- The Loop and Klaviyo integration can send return and shipping events to Klaviyo for custom email and SMS flows, segments, and marketing insights.help.loopreturns.com · read 8 Oct 2026
- Tracking pages
- Merchants can add product recommendations to tracking pages to encourage upsell and cross-sell purchases.loopreturns.com · read 8 Oct 2026
