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On the recordRead 19 Oct 202649 facts
Route Track
Route lists its headquarters in Lehi, Utah.
Plans and prices
Free to install (Shopify)
Free
additional charges may apply · charges billed in USD
Read 19 Oct 2026 · apps.shopify.com
Standard
Free
consumer-funded package protection · unified Route platform · custom configuration · merchant incentive eligibility
Read 19 Oct 2026 · route.com
Custom
Priced on request
flat-fee, volume-based or consumer-funded options · unified platform · API and custom integrations
Read 19 Oct 2026 · route.com
On the record
- AI recommendations
- The tracking experience uses buyer profiles and order history to show personalized product recommendations.route.com · read 19 Oct 2026
- API performance
- Route states that API responses are under 250 milliseconds and infrastructure can handle over six million quote calls per day.route.com · read 19 Oct 2026
- API scope
- Route’s API supports orders, shipments, tracking, protection, and resolution workflows.route.com · read 1 Oct 2026
- Branded pages
- Merchants can customize tracking pages with their logo, colors and messaging.route.com · read 19 Oct 2026
- Carrier coverage
- Route says it connects to more than 1,100 carriers, including UPS, FedEx, DHL and USPS.route.com · read 19 Oct 2026
- Commerce integrations
- Route offers integrations for Shopify, BigCommerce, Salesforce Commerce, WooCommerce, Adobe Commerce Cloud, and API environments.route.com · read 1 Oct 2026
- Company founding
- LinkedIn lists Route as founded in 2019.linkedin.com · read 19 Oct 2026
- Company legal name
- Crunchbase lists the legal entity as Route App, Inc.crunchbase.com · read 19 Oct 2026
- Company size
- LinkedIn lists Route at 201–500 employees.linkedin.com · read 19 Oct 2026
- Compliance
- Route states that it is SOC 2 certified, GDPR compliant and CCPA/CPRA compliant.route.com · read 19 Oct 2026
- Developer documentation
- Route provides a developer portal covering Track, Protect and Discover APIs, while the public docs site requires JavaScript.route.com · read 19 Oct 2026
- Funding
- Crunchbase identifies Route as a private Series C company with six funding rounds; monetary totals are obscured on the page.crunchbase.com · read 19 Oct 2026
- Insurance licensing
- Route says its package protection holds Department of Insurance authorization in all 50 states.route.com · read 19 Oct 2026
- Integrations
- Official integrations include Shopify, BigCommerce, Salesforce Commerce Cloud, WooCommerce and Adobe Commerce Cloud.route.com · read 19 Oct 2026
- Limit: app package management
- A Google Play reviewer says delivered packages do not automatically disappear and must be removed individually.play.google.com · read 19 Oct 2026
- Limit: billing and support
- Shopify complaints include unexpected charges, delayed or missing reimbursements, weak after-sales support and difficulty reaching support staff.apps.shopify.com · read 19 Oct 2026
- Limit: claim verification
- Trustpilot reviewers report that some claims require complex verification steps and that unresolved shipping cases can involve delayed supervisor responses.trustpilot.com · read 19 Oct 2026
- Limit: iOS missing feature
- An Apple reviewer says the app lacks a way to add replacement tracking numbers after shipping problems.apps.apple.com · read 19 Oct 2026
