AfterShip Tracking

AfterShip Tracking helps businesses follow orders and shipments, monitor delivery performance, and keep customers informed. It connects to 2,000+ carriers through one integration and includes shipment performance reporting, exception monitoring, and delivery metrics. AfterShip says webhook notifications are instant and API updates arrive in around 60 minutes or less. Essentials includes email and SMS notifications for shipment milestones and changes to estimated delivery dates. Every listed tier has a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, along with AI-powered estimated delivery dates and product recommendations on tracking pages. Connections include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, Attentive, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The Free tier has no shipment quota stated on the listed page. Essentials costs $29 a month and includes 6,000 shipments per year, with a charge for each extra shipment. Premium costs $59 a month and also includes 6,000 shipments per year. Enterprise pricing is custom. The product page positions these tiers for stores at different GMV levels.

AfterShip Tracking combines carrier connections, shipment monitoring, and branded tracking pages, with notification features in Essentials and additional page options in higher tiers.

AfterShip Tracking is aimed at businesses that need shipment tracking, delivery reporting, or customer notifications. Its tier positioning ranges from new stores below $1M GMV to enterprises above $10M GMV.

AfterShip Tracking is a shipment-monitoring service for ecommerce businesses coordinating orders across carriers. It is best suited to growing stores that need delivery reporting alongside customer tracking; smaller sellers should check whether the annual shipment allowance and extra-shipment fees fit their volume.

Overview

AfterShip connects to more than 2,000 carriers through one integration, pairing order and shipment tracking with reporting on delivery performance and tools for watching exceptions and delivery metrics. That combination is useful when a store needs both customer-facing shipment visibility and an operational view of delays, rather than tracking parcels one by one.

AfterShip says it sends instant status updates through webhooks and API updates around 60 minutes or less. Its integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, Attentive, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce, making it a plausible fit for stores using those platforms. The product also states a 99.9% monthly uptime guarantee; if it falls short, it refunds 10% of the amount paid for the downtime period.

Key features

Customer tracking and notifications

Every listed tier includes a branded tracking page. Essentials adds email and SMS notices for shipment milestones and changes to estimated delivery dates, so merchants can offer proactive updates without moving directly to a higher tier. Premium and Enterprise add custom page layouts, styles, and domains; those options matter most to brands that need closer control over the post-purchase experience.

Reporting, integrations, and security

Shipment performance reports and exception monitoring give teams a way to identify delivery issues and review metrics across shipments. Premium and Enterprise also include AI-powered estimated delivery dates and product recommendations on tracking pages. Premium has a 10 requests-per-second API limit, while Enterprise uses a custom limit, a distinction that can matter for integrations handling frequent requests.

AfterShip states that it holds a SOC 2 Type II report, ISO 27001 certification, and GDPR compliance. Its Trust Centre describes TLS 1.2 encryption in transit and AES-256 encryption at rest, with services hosted on AWS and Google Cloud in the United States. These are relevant considerations for businesses evaluating security and data handling, though they do not replace a review of a merchant’s own requirements.

Pricing

The Free tier is priced as free. That makes the free option worth considering before committing, but merchants should confirm the applicable cap for their intended use.

Essentials starts at $29 a month, billed starting at $29 /month, and includes 6,000 shipments per year, with each extra shipment charged at $0.08. It is positioned for new stores below $1M GMV. Its annual allowance makes it a sensible entry point for smaller merchants with predictable volume, but overages can change the economics for stores that regularly exceed the quota.

Premium starts at $59 a month, billed starting at $59 /month, and also includes 6,000 shipments per year; extra shipments cost $0.12 each. It targets growing brands with $1M-$10M GMV and adds AI-powered page features plus a 10 requests-per-second API limit. The higher price does not bring a larger included shipment allowance, so its case rests on those additional capabilities rather than more bundled volume.

Enterprise has custom pricing, custom volume and SLA terms, and is aimed at businesses above $10M GMV. It is the appropriate tier for organizations that need negotiated scale or service terms, but there is no fixed price to compare upfront. A free trial is available. The plan information does not state its length, renewal terms, or seat counts.

Platforms

AfterShip Tracking is available on Android, iOS, web, and through an API. That range supports teams and workflows spanning mobile and software integrations, while the service’s tracking updates and analytics remain focused on shipment operations.

Who it's for

AfterShip is strongest for ecommerce teams managing multiple carriers that want tracking pages, shipment reporting, and a path from entry-level service to custom enterprise terms. Essentials is aimed at new stores, while Premium’s page customization and AI features are more compelling for growing brands. A low-volume seller seeking only personal parcel tracking may not need its broader operational toolkit, and a high-volume merchant should model overage charges before choosing between the two fixed-price tiers.

Pros and cons

• Pros: Connections to more than 2,000 carriers reduce the need to build separate tracking workflows around each carrier.
• Pros: Every listed tier includes a branded tracking page, while Essentials includes email and SMS shipment notices.
• Pros: Reporting and exception monitoring give operations teams visibility beyond customer-facing status updates.
• Cons: Both Essentials and Premium include 6,000 shipments per year, with per-shipment charges above that allowance.
• Cons: Premium costs more without increasing the included shipment volume, making its value dependent on its extra features and API capacity.
• Cons: Free-tier shipment limits are unclear, and Enterprise pricing is custom, so some buyers cannot make a straightforward cost comparison.

Alternatives

Consider 17TRACK Business if its free plan’s 50 shipments per month and 3,500 carrier integrations better fit a smaller operation. ParcelTracking offers a free personal-tracking option without a card, making it a more relevant starting point for individual parcel tracking than store operations. Route Track has a $0/month Standard plan with no monthly or hidden fees and consumer-funded pricing, which may suit buyers seeking that model.

CWILL Post-Purchase is another freemium option, with Order Tracking Essential at $11 a month for 200 credits/month. FreightCake Tracking offers a $0 platform-fee Rates plan while beta usage remains free. Sendcloud has a free plan for up to 20 parcels per month, priced as free. Shipink offers a free plan for up to 50 shipments per month. Track123 includes 50 shipments per month on its free tier, along with 1,700+ carriers and a branded tracking page.

For broader comparisons, browse Order Tracking Software or Shipping Software.

Verdict

AfterShip Tracking is a strong fit for ecommerce teams that need multi-carrier tracking, branded customer pages, and delivery-performance monitoring in one service. Its breadth and Essentials notifications are the main reasons to choose it, while the same 6,000-shipment annual allowance on both paid tiers and the added charges above it are reasons to compare alternatives if volume or predictable costs matter more.