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CWILL Post-Purchase
201 Commonwealth Ct, Ste 220, Cary, NC, United States
What it is
CWILL Post-Purchase brings order tracking, returns and exchanges, and shipping protection together for brands managing the experience after checkout. Its branded tracking pages give customers real-time updates and can show product recommendations and review requests. The free tracking tier lists access to 1,600+ carriers. Customers can use a self-service returns portal and select an exchange or store credit before a refund. Merchants can offer opt-in shipping protection at checkout; CWILL says claims can be resolved within 48 hours. The service is built for Shopify and direct-to-consumer brands, and is available on web and through API access. Order Tracking has a free plan with 20 credits per month, which becomes unavailable after those credits are exceeded. Paid plans start at $11/mo for 200 credits per month; Professional is $59 a month for 2,000 credits, and Enterprise is $479 a month for 25,000 credits. Professional lists Klaviyo, PayPal, and Gorgias integrations, plus developer APIs and webhooks.
For and against
For
- Tracking pages show real-time updates and recommendations.
- Free tier lists access to 1,600+ carriers.
- Returns portal offers exchanges or store credit.
- Professional includes APIs, webhooks, and named integrations.
Against
- Free tracking is limited to 20 monthly credits.
- Free plan becomes unavailable after credits are exceeded.
- Enterprise costs $479 a month.
The verdict
CWILL combines tracking, self-service returns, and shipping protection in one post-purchase offering. Check the monthly credit limits and plan cost against your expected order volume.
Who it suits
CWILL suits Shopify and direct-to-consumer brands looking to manage tracking, returns, and post-checkout shipping protection. It may also fit merchants wanting customers to handle returns through a self-service portal.
Plans and prices
Order Tracking Essential
200 credits/month · avg. $0.055 per order
Read 3 Oct 2026 · cwill.com
Order Tracking Professional
2,000 credits/month · avg. $0.0295 per order
Read 3 Oct 2026 · cwill.com
Order Tracking Enterprise
25,000 credits/month · avg. $0.0192 per order
Read 3 Oct 2026 · cwill.com
Order Tracking Free
20 credits/month · unavailable once credits are exceeded
Read 3 Oct 2026 · cwill.com
On the record
- API
- CWILL provides developer APIs and webhooks as Professional plan features for Order Tracking.cwill.com · read 3 Oct 2026
- Audience
- CWILL describes its software as built for Shopify and direct-to-consumer brands.cwill.com · read 3 Oct 2026
- Company
- CWILL says it was founded in 2014 and is a US-based company with a global team.cwill.com · read 3 Oct 2026
- Integrations
- The Professional order-tracking plan lists integrations with Klaviyo, PayPal, and Gorgias, plus developer APIs and webhooks.cwill.com · read 3 Oct 2026
- Limit
- The free Order Tracking plan becomes unavailable after its monthly credits are exceeded.cwill.com · read 3 Oct 2026
- Privacy
- CWILL states that it does not use personal data collected through its services to train large language models.cwill.com · read 3 Oct 2026
- Purpose
- CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection to help brands improve the post-checkout experience.cwill.com · read 3 Oct 2026
- Returns
- The returns portal lets customers self-serve and offers an exchange or store credit before a refund.cwill.com · read 3 Oct 2026
- Security and privacy
- CWILL says it processes end-user data for merchants as a data processor under merchant instructions and its Data Processing Agreement.cwill.com · read 3 Oct 2026
- Shipping protection
- Merchants can offer opt-in protection at checkout, and the site says claims can be resolved within 48 hours.cwill.com · read 3 Oct 2026
- Support
- The Enterprise Order Tracking plan includes a dedicated onboarding manager, customer success manager, and dedicated priority support.cwill.com · read 3 Oct 2026
- Tracking
- Its branded tracking pages provide real-time updates, product recommendations, and review requests, and the free tier lists access to 1,600+ carriers.cwill.com · read 3 Oct 2026
- Trial
- The pricing page says every paid plan includes the same free-trial period, but it does not state the trial length there.cwill.com · read 3 Oct 2026
