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On the recordRead 12 Oct 202621 facts
LeadChat
LeadChat · Prahran, Victoria, Australia · founded 2011
On the record
- Analytics
- The site says its reports include chat and lead volume, response times, and greeting-to-chat ratios.leadchat.com · read 12 Oct 2026
- Attribution
- LeadChat says it connects to Google Analytics and Google Tag Manager for ad-source attribution.leadchat.com · read 12 Oct 2026
- Company background
- A LeadChat customer guide says the company was founded in Melbourne, Australia, in 2011 by Michael and Gary.leadchat.com · read 12 Oct 2026
- Coverage
- The site says its agents chat with website visitors 24/7 and are based in Australia, the USA, and South East Asia.leadchat.com · read 5 Oct 2026
- Data handling
- The privacy policy says information submitted through a customer’s website chat is passed to that customer, and that personal information is retained as long as needed for the policy’s stated purposes unless a longer period is required or permitted by law.leadchat.com · read 5 Oct 2026
- Engagement
- LeadChat says it can proactively show a chat prompt 5–10 seconds after a visitor arrives.leadchat.com · read 5 Oct 2026
- Integrations
- The site says customers can push leads into other systems using integrations and connect Google Analytics or Tag Manager for ad attribution.leadchat.com · read 5 Oct 2026
- Intended customers
- The site says it has worked with businesses from SMB to Fortune 500 and lists home services, education, finance, and consumer products among its client sectors.leadchat.com · read 5 Oct 2026
- Lead management
- The LeadChat portal includes a lead tracking CRM, reports, and analytics for chat and lead volume, response times, and greeting-to-chat ratios.leadchat.com · read 5 Oct 2026
- Lead portal
- The LeadChat portal includes lead tracking CRM functionality and lets customers push leads into other systems through integrations.leadchat.com · read 12 Oct 2026
- Lead qualification
- Its agents qualify visitors’ enquiries and send leads by email, SMS, or CRM in real time.leadchat.com · read 12 Oct 2026
- Onboarding
- LeadChat says customers can get started with live agents as soon as four hours after signing up.leadchat.com · read 12 Oct 2026
- Privacy
- LeadChat’s privacy policy describes processes for assessing security breaches and notifying authorities and affected individuals when required.leadchat.com · read 12 Oct 2026
- Privacy and compliance
- LeadChat’s privacy policy says it follows the Australian Privacy Principles, GDPR, and CCPA; it also says the company appoints a Data Protection Officer and takes reasonable precautions to protect personal information.leadchat.com · read 5 Oct 2026
- Response time
- LeadChat says its agents respond to chat requests within 10 seconds.leadchat.com · read 12 Oct 2026
- Service
- LeadChat provides real live chat agents to engage website visitors and capture leads 24/7.leadchat.com · read 12 Oct 2026
- Support
- The site provides contact numbers for Australia (+61 1300 113 267) and the USA (+1 800 695 7158).leadchat.com · read 5 Oct 2026
- Supported destinations
- The homepage says leads and transcripts can be sent by email, SMS, or into a client’s CRM.leadchat.com · read 12 Oct 2026
