- Home
- Visitor Management Software
- iLobby (now FacilityOS VisitorOS)
iLobby (now FacilityOS VisitorOS)
North York, Ontario, Canada
What it is
iLobby, now called FacilityOS VisitorOS, is visitor-management software that organizes the process from invitation through record keeping. It supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration. Access decisions, check-ins, check-outs, and signed documents can be stored in searchable, exportable records. Configured watchlists can be used to screen visitors and alert security to matches. Visitor data is subject to access controls and retention policies, including automatic purging under configured rules. FacilityOS says VisitorOS is designed to support requirements such as SOC 2, GDPR, ITAR, C-TPAT, and HIPAA. Host notifications can go through email, SMS, Microsoft Teams, or Slack; listed integrations include Microsoft Entra ID, Okta, and Genetec. API access is an add-on. Corporate starts at $225/mo; Enhanced is $299/mo and adds touchless sign-in, an Outlook events plugin, SMS sign-out reminders, and badge printing. Corporate has optional add-ons, including badge printing, pre-registration, and screening. VisitorOS is available on Android, iOS, web, and API.
For and against
For
- Stores searchable, exportable access and visitor records.
- Can screen visitors against configured watchlists.
- Host alerts support email, SMS, Teams, and Slack.
- Supports Android, iOS, web, and API.
Against
- No free plan is listed.
- Corporate starts at $225/mo.
- API access is an add-on.
- Several Corporate functions are optional add-ons.
The verdict
VisitorOS combines visitor sign-in, screening, notifications, and record keeping, with plans starting at $225/mo. Buyers should check which functions are included in their selected plan and whether add-ons or API access are needed.
Who it suits
VisitorOS may suit security, EHS and compliance, facilities and operations, IT, or front-desk teams managing visitor access and records. Its shared data across FacilityOS modules may also be relevant to organizations using ContractorOS, EmergencyOS, SecurityOS, or LogisticsOS.
Plans and prices
EmergencyOS Basic
Unlimited users and employees · unlimited drills and evacuations · email emergency notifications · past-event logging
Read 15 Oct 2026 · facilityos.com
VisitorOS Corporate
10.9-inch MDM-enrolled iPad · unlimited users, visitors and sign-ins · mobile app · Active Directory
Read 15 Oct 2026 · facilityos.com
EmergencyOS Corporate
Everything in Basic · mass email/SMS notifications · SMS emergency notifications · unlimited emergency profiles
Read 15 Oct 2026 · facilityos.com
VisitorOS Enhanced
Everything in Corporate · touchless sign-in · advanced pre-registration · Outlook events plugin
Read 15 Oct 2026 · facilityos.com
Corporate
10.9" MDM-enrolled iPad included · unlimited users, visitors, and sign-ins · badge printing, pre-registration, and visitor screening are optional add-ons
Read 3 Oct 2026 · facilityos.com
Enhanced
Everything in Corporate · adds touchless sign-in, pre-registration, Outlook events plugin, SMS sign-out reminders, and badge printing
Read 3 Oct 2026 · facilityos.com
VisitorOS Enterprise
Everything in Enhanced · employee sign-in pass · global address-book messaging · visitor approval
Read 15 Oct 2026 · facilityos.com
Enterprise
Everything in Enhanced · employee sign-in pass, global address-book messaging, visitor approval, watchlists, and visitor screening
Read 3 Oct 2026 · facilityos.com
On the record
- API
- VisitorOS API access is a paid add-on for creating and managing events and retrieving visitor data.facilityos.com · read 15 Oct 2026
- API documentation depth
- The public Help Center contains operational articles but the reviewed public pages do not expose API reference, SDK downloads or self-hosting instructions.help.facilityos.com · read 15 Oct 2026
- Check-in
- The system supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration.facilityos.com · read 3 Oct 2026
- Company headquarters
- Crunchbase lists the headquarters in Toronto, Ontario, Canada.crunchbase.com · read 15 Oct 2026
- Company history
- FacilityOS says its CEO spun the original iLobby solution out as a visitor-management platform and that the 2024 rebrand reflected the company's expanded scope.facilityos.com · read 3 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as iLobby Corp.crunchbase.com · read 15 Oct 2026
- Compliance records
- VisitorOS captures access decisions, check-ins, check-outs, and signed documents in searchable, exportable records.facilityos.com · read 3 Oct 2026
- Deployment
- The vendor supplies pre-configured, deployment-ready kiosk hardware and software with ongoing repairs, support and training.facilityos.com · read 15 Oct 2026
- Digital sign-in
- VisitorOS supports digital kiosk sign-in, visitor photos, ID scanning, printed badges, host alerts and pre-registration.facilityos.com · read 15 Oct 2026
- Emergency management
- EmergencyOS provides unlimited drills, evacuation notifications, mustering lists and emergency history logging.facilityos.com · read 15 Oct 2026
- Funding
- VentureBeat reports a $100 million investment from Insight Partners announced on January 5, 2021.venturebeat.com · read 15 Oct 2026
- Headquarters and founding
- The About Us page lists offices in Annapolis, North York, and Stockholm and says the iLobby project began in 2014; it does not identify a headquarters or give a formal founding date.facilityos.com · read 3 Oct 2026
- ID validation
- An add-on combines ID scanning with AI document validation to check whether identification is authentic and current.facilityos.com · read 15 Oct 2026
- Integrations
- The integration directory describes an open architecture and connections spanning identity, calendars, messaging, ERP, logistics and access-control systems.facilityos.com · read 15 Oct 2026
- Intended users
- The maker identifies security, EHS and compliance, facilities and operations, IT, and front-desk teams as groups that benefit from VisitorOS.facilityos.com · read 3 Oct 2026
- Limit: connectivity
- G2 reviewers report connectivity problems, including occasional offline operation and dependence on stable internet.g2.com · read 15 Oct 2026
- Limit: feature and customization gaps
- G2 reviewers mention limited features, limited customization and difficulty finding or changing some settings.g2.com · read 15 Oct 2026
- Limit: interface glitches
- GetApp reviewers report minor interface glitches, while Capterra reviewers describe group-upload workflows as requiring too many steps.getapp.ie · read 15 Oct 2026
