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On the recordRead 11 Oct 202620 facts
Huawei Cloud Customer Engagement Center
Huawei Cloud Customer Engagement Center · Huawei Base, Shenzhen, China · founded 1987
Plans and prices
Basic Agent
$80a month
Voice inbound calls · routing and queuing · recording · IVR channels equal to agent count
Read 11 Oct 2026 · huaweicloud.com
Professional Agent
$120a month
Basic Agent functions · automatic outbound calls
Read 11 Oct 2026 · huaweicloud.com
Versatile Agent
$140a month
Basic and Professional Agent functions · web chats · social media agents
Read 11 Oct 2026 · huaweicloud.com
On the record
- Billing
- Huawei documents pay-per-use monthly billing by agent for agent products and by channel count for chatbot products; network connection costs may also apply.support.huaweicloud.com · read 11 Oct 2026
- Channels
- CEC offers voice, video, web chat, and social media agent capabilities across its product offerings.huaweicloud.com · read 11 Oct 2026
- Development
- The documentation specifies Google Chrome 80 or later for browser-based configuration and says some functions can be integrated using JavaScript.support.huaweicloud.com · read 11 Oct 2026
- Digital channel scope
- omnichannelhuaweicloud.com · read 22 Sep 2026
- Inbound calling
- Yeshuaweicloud.com · read 22 Sep 2026
- Integrations
- CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings.support.huaweicloud.com · read 11 Oct 2026
- Intended users
- Huawei describes CEC offerings for enterprise call centers focused on voice, outbound calling, or full-service operations.huaweicloud.com · read 11 Oct 2026
- IVR and robots
- Administrators can configure IVR flows and intelligent robots using a visual page with drag-and-drop flows, NLP training, knowledge graphs, and a knowledge base.huaweicloud.com · read 11 Oct 2026
- IVR builder
- Yeshuaweicloud.com · read 22 Sep 2026
- Notable limits
- Commercial use makes trial numbers unavailable, and applying to connect an enterprise-owned access code is supported only for codes that use SIP.support.huaweicloud.com · read 11 Oct 2026
- Outbound calling
- The Professional Agent offering adds automatic outbound calls to Basic Agent functions.huaweicloud.com · read 11 Oct 2026
- Outbound dialer
- Yeshuaweicloud.com · read 22 Sep 2026
- Product
- Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services.support.huaweicloud.com · read 11 Oct 2026
- Reliability
- Huawei describes two-node and cluster deployments, process self-recovery, and traffic controls as CEC reliability mechanisms.support.huaweicloud.com · read 11 Oct 2026
- Security
- CEC describes encrypted data transmission, API authentication, business data isolation, user and administrator permission controls, operation logs, firewalls, and IP attack defenses.support.huaweicloud.com · read 11 Oct 2026
- Support
- The product page lists the CEC support email as [email protected] and gives 02160386968 for consultation.huaweicloud.com · read 11 Oct 2026
- Trial
- The product page says guests are welcome to try the service for free and offers a free one-to-one implementation consultation.huaweicloud.com · read 11 Oct 2026
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