Pricing · 2026
Huawei Cloud Customer Engagement Center pricing
3 plans on the record · a free trial
Every plan
Basic Agent
$80 a month
From $80 per agent/month; CEC billing is pay-per-use
Voice inbound calls · routing and queuing · recording · IVR channels equal to agent count · manual outbound calls
Read 11 Oct 2026 · huaweicloud.com
Professional Agent
$120 a month
From $120 per agent/month; CEC billing is pay-per-use
Basic Agent functions · automatic outbound calls
Read 11 Oct 2026 · huaweicloud.com
Versatile Agent
$140 a month
From $140 per agent/month; CEC billing is pay-per-use
Basic and Professional Agent functions · web chats · social media agents
Read 11 Oct 2026 · huaweicloud.com