Havari

Havari combines SMS, email, WhatsApp, Instagram, and Messenger conversations in a shared team inbox. Users can create bulk campaigns, schedule messages, and track opens, clicks, and replies. Contact and company profiles connect conversations with custom fields, notes, and history. Automations can respond to contacts, incoming messages, or ticket-status changes by sending messages or updating records. Havari lists more than 1,000 integrations, including Dentally, HubSpot, Salesforce, Zapier, Make, and n8n, and offers a REST API. Email connections include Gmail, Google Workspace, Outlook, and Microsoft 365, with shared inboxes and forwarding also supported. Its free plan includes 20 credits per month and email, Messenger, and Instagram; paid plans start at £19/mo, and a 14-day trial is listed. WhatsApp free-form messaging requires a recent inbound message within the 24-hour window; beyond that, an approved template is needed. Attachments must be 5MB or smaller, with up to 10 files per message. Havari offers an iOS app for replies, contact management, and push notifications.

Havari combines shared messaging, campaigns, contact profiles, and automation, with a broad integration list and an iOS app. Review the credit allowance and WhatsApp and attachment limits if those channels are central to your workflow.

Havari suits teams that manage customer conversations across several messaging and email channels. It may also suit teams that want campaign tracking, contact records, and automated message workflows.

Havari is a team messaging workspace that brings customer conversations, campaigns, contact records, and workflow automation together. It suits teams managing ongoing conversations across several channels, especially those that also need outbound campaigns. Its strongest case is the combination of shared inbox and automation; tight monthly allowances and WhatsApp’s messaging rules can constrain busy teams.

Overview

SMS, email, WhatsApp, Instagram, and Messenger conversations feed into one shared inbox, with related contact and company profiles alongside them. This gives teams a common place to handle customer exchanges and retain context, rather than separating replies from campaign activity and contact records. Teams focused only on occasional SMS may find the wider set of tools unnecessary.

Key features

Inbox, campaigns, and records

Contact profiles can hold custom fields, notes, and conversation history, which helps teams keep useful context attached to ongoing exchanges. Bulk campaigns can be scheduled, with opens, clicks, and replies tracked in real time. That makes Havari relevant for teams that combine customer support with planned outreach, not just one-to-one replies.

Automation and integrations

Automations can trigger from contacts, inbound messages, or ticket-status changes, then send messages or update records. Monthly task and credit quotas mean teams should match their expected activity to a plan rather than assume automation is unlimited. Havari lists more than 1,000 integrations, including Dentally, HubSpot, Salesforce, Zapier, Make, and n8n, and offers a REST API. Gmail, Google Workspace, Outlook, and Microsoft 365 connections, shared inboxes, and email forwarding extend its fit for teams already working through those services.

Messaging, files, and security

WhatsApp free-form messages require a recent inbound message within the 24-hour messaging window; after that, an approved template is required. This matters for teams that rely on WhatsApp for delayed follow-up. Attachments are limited to 5MB each, with up to 10 files per message, so it is not a good fit for workflows that exchange larger files. Messages and emails are encrypted in transit and at rest, and Havari describes the service as GDPR-compliant.

Pricing

Havari has a free plan, paid plans from £19 per month, and a 14-day trial. The free plan is billed £0 forever and includes 20 credits per month for email, Messenger, and Instagram, with no additional credits. It is a low-commitment way to cover those channels, but the small allowance and channel scope make it a poor fit for sustained, multi-channel volume.

Starter costs £19 per month and includes 250 credits, 250 automation tasks, and 250 API calls per month, plus a 5,000-contact cap and up to 20 templates. Growth is £59 per month, raising those monthly allowances to 1,000 each, the contact limit to 15,000, and templates to 50. Business is £129 per month, with 2,500 credits, tasks, and API calls per month, up to 100,000 contacts, and 100 templates. These tiers suit progressively higher workloads, but the fixed quotas remain important for teams scaling campaign and automation activity.

Enterprise costs £229 per month and includes 5,000 monthly credits, tasks, and API calls, a 1,000,000-contact cap, and up to 1,000 templates; custom volume is available above 55,000 credits. This is the clearest fit for a large contact base, though teams with very high usage should account for the custom-volume term.

Platforms

Havari lists Android, iOS, web, and API platforms. Its iOS app supports replies across supported channels, contact management, and push notifications. Support is available by email at [email protected] and by phone at 0333 1888 388, Monday to Friday, 9am–5:30pm GMT.

Who it's for

Havari is best for teams that want shared handling of customer conversations alongside contact records, campaigns, and automation. The channel breadth and integrations can suit businesses consolidating several communication routes, while the plan quotas give smaller teams a defined starting point. It is less compelling for occasional text senders, high-volume teams unwilling to manage credit limits, or workflows that need larger attachments or unrestricted WhatsApp free-form follow-up.

Pros and cons

• Pros: Shared inbox spans five messaging channels, with contact and company context kept alongside conversations.
• Pros: Scheduled campaigns include real-time tracking for opens, clicks, and replies, and automations can send messages or update records.
• Pros: More than 1,000 integrations, email connections, and a REST API offer several routes to connect existing systems.
• Cons: Monthly credits, automation tasks, and API calls are capped by plan, and the free tier has only 20 credits with no additional credits.
• Cons: WhatsApp follow-up outside its 24-hour window requires an approved template; attachments cannot exceed 5MB.

Alternatives

For a broader comparison of text-focused products, see Two-Way SMS Software. Choose Chekkit if a free one-user setup centered on a sales pipeline, booking, quotes, invoicing, and Stripe payments is a better match. Sociocs is worth considering for a free plan with two channels, one user, and 1,000 messages per month, or a paid Standard plan. Textmagic may suit buyers seeking a paid SMS service with a free trial and destination-dependent prepaid rates. MightyText offers a free plan capped at 15 messages per month, while its Pro plan removes the sending limit. Textedly is another paid option with a free plan and trial; its Basic tier includes 500 messages monthly, or 600 with annual billing. Podium Webchat is an alternative for businesses seeking a custom quote. SendHub is a paid alternative with a free trial and a Lite plan that includes 500 SMS per month. DialPhone Contact Center may suit businesses looking for a paid contact-center platform with a unified agent desktop and 20-plus channels.

Verdict

Choose Havari if your team needs one place for cross-channel conversations and wants campaign tracking, contact context, and automation in the same workspace. Its broad integration list and defined plan tiers support that all-in-one approach. Look elsewhere if your messaging volume regularly exceeds included credits, your WhatsApp work depends on untimed free-form follow-up, or your exchanges need larger attachments.