DialPhone Contact Center
iPhone + Android
6.6No. 60 of 126
in Call Center Software
in Call Center Software
- Recognised40% of the score4
- Phone app26% of the score100
- Documented20% of the score82
- Free plan14% of the score0
- Free plan
- No
- Paid plans from
- $65/mo
- Runs on
- Android, api, iPhone, Mac, Web, Windows
Summary
DialPhone Contact Center is ranked #60 of 126 in call center software on Samsung Mobile US Press. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. Paid plans start at $65/mo.
DialPhone Contact Center plans and pricing
All plansStandard $65/mo annual billing 20+ channels · unified agent desktop · call and screen recording · real-time wallboards · basic AI agent assist · up to 250 agents per tenant dialphone.com · 1 Oct 2026
Professional $95/mo annual billing Everything in Standard · AI Quality Management · real-time Agent Assist · Smart Virtual Concierge · local-presence dialing · predictive/progressive/preview dialers · up to 1,000 agents dialphone.com · 1 Oct 2026
Elite $145/mo annual billing Everything in Professional · AI Workforce Management · supervisor analytics · speech and sentiment analytics · advanced compliance pack · up to 2,500 agents dialphone.com · 1 Oct 2026
Enterprise Not published custom 30+ channels · advanced feedback management · custom workflows dialphone.com · 1 Oct 2026
Compared on call center software
- Inbound calling
- Yesdialphone.com
- Outbound dialer
- Yesdialphone.com
- IVR builder
- Yesdialphone.com
Facts
- Product type
- DialPhone is an omnichannel AI contact center unifying voice, 20+ digital channels and workforce engagement tools on one platform.dialphone.com · 1 Oct 2026
- Routing
- The contact center provides automatic call distribution, skill-based routing, priority queues and callback in queue.dialphone.com · 1 Oct 2026
- Channels
- Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X.dialphone.com · 1 Oct 2026
- AI quality
- AI Quality Management scores 100% of interactions against custom criteria after each interaction ends.dialphone.com · 1 Oct 2026
- Virtual concierge
- Smart Virtual Concierge handles routine inquiries in English, Spanish or French and warm-transfers unresolved requests to human agents with a summary.dialphone.com · 1 Oct 2026
- Integrations
- DialPhone lists 17 integrations including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Google Calendar and Calendly.dialphone.com · 1 Oct 2026
- API
- An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise.dialphone.com · 1 Oct 2026
- Security
- DialPhone states that data is protected with AES-256 encryption at rest and in transit, role-based access control and immutable audit logs.dialphone.com · 1 Oct 2026
- Compliance
- The contact center page lists SOC 2, HIPAA with BAA, GDPR with multi-region data residency, PCI-DSS, FINRA, TCPA and 10DLC support.dialphone.com · 1 Oct 2026
- Data use
- DialPhone states that customer data is never used to train public AI models.dialphone.com · 1 Oct 2026
- Support
- DialPhone offers 24/7 email, chat and in-app support on its trial page.dialphone.com · 1 Oct 2026
- Platforms
- The DialPhone platform offers an in-browser softphone, Mac and Windows desktop apps, and iOS and Android mobile apps.dialphone.com · 1 Oct 2026
- Contact-center trial limit
- Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic.dialphone.com · 1 Oct 2026
- Target customers
- DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access and financial services as contact-center users.dialphone.com · 1 Oct 2026
Best DialPhone Contact Center alternatives
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Where it ranks on Samsung Mobile US Press
- Best Call Center Software in 2026#60 of 126
- Best Online Fax Services in 2026#39 of 105
- Best Two-Way SMS Software in 2026#6 of 31
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Sources
- dialphone.com/products/contact-center· checked 1 Oct 2026
- dialphone.com/integrations/· checked 1 Oct 2026
- dialphone.com/pricing/free-trial· checked 1 Oct 2026