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DialPhone Contact Center
What it is
DialPhone Contact Center combines voice, more than 20 digital channels and workforce engagement tools in one platform. It supports inbound calls, outbound dialing, automatic call distribution, skill-based routing, priority queues and callbacks for callers waiting in a queue. Digital channels include SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X. Its AI Quality Management feature scores interactions against custom criteria after each interaction ends. The Smart Virtual Concierge handles routine inquiries in English, Spanish or French and can pass unresolved requests to human agents with a summary. DialPhone lists 17 integrations, including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Google Calendar and Calendly. An open REST API is available on every plan, though access levels vary. DialPhone says it uses AES-256 encryption at rest and in transit, role-based access controls and immutable audit logs; it also says customer data is not used to train public AI models. Annual billing is listed at $65 a month for Standard, $95 a month for Professional and $145 a month for Elite. Enterprise pricing is custom. A paid pilot is required to evaluate the contact center on real agent traffic.
For and against
For
- Supports voice and more than 20 digital channels.
- Offers inbound calling and outbound dialing.
- Virtual Concierge supports English, Spanish and French.
- Open REST API is available on every plan.
- Lists AES-256 encryption and role-based access controls.
Against
- No free plan or free trial is listed.
- Real-agent-traffic evaluation requires a paid pilot.
- Enterprise pricing is custom.
The verdict
DialPhone brings voice, digital channels, routing and workforce tools together, with plan-dependent AI and API capabilities. Pricing is billed annually for the listed tiers, and contact-center evaluation on real traffic requires a paid pilot.
Who it suits
It suits mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access and financial services. Teams evaluating performance on real agent traffic should plan for a paid pilot.
Plans and prices
Standard
omnichannel routing across 20+ channels · screen recording · unified agent desktop · up to 250 agents
Read 15 Oct 2026 · dialphone.com
Professional
Standard features · AI Quality Management · real-time Agent Assist · Smart Virtual Concierge
Read 15 Oct 2026 · dialphone.com
Elite
Professional features · AI Workforce Management · forecasting · scheduling
Read 15 Oct 2026 · dialphone.com
Enterprise
30+ channels · advanced feedback management · custom workflows
Read 15 Oct 2026 · dialphone.com
On the record
- Agent desktop
- The product provides a unified agent desktop with customer context across channels.dialphone.com · read 15 Oct 2026
- AI quality
- AI Quality Management scores 100% of interactions against custom criteria after each interaction ends.dialphone.com · read 1 Oct 2026
- AI receptionist
- The AI receptionist answers calls, identifies intent, routes callers, books appointments and sends follow-up texts after hours.dialphone.com · read 15 Oct 2026
- API
- An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise.dialphone.com · read 1 Oct 2026
- Capterra pricing listing
- Capterra lists DialPhone pricing starting at $24.00 per month and describes a free trial.capterra.com · read 15 Oct 2026
- Channels
- Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X.dialphone.com · read 1 Oct 2026
- Cloud hosting
- The contact-center page says DialPhone runs on AWS with multi-region failover and residency options in the US, EU, UK, Australia and Canada.dialphone.com · read 15 Oct 2026
- Company founding claim
- DialPhone’s corporate history page says the business was founded in 2014 in Belmont, California.dialphone.ai · read 15 Oct 2026
- Company headquarters
- DialPhone’s About page gives its registered office as Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077.dialphone.com · read 15 Oct 2026
- Company legal entity
- DialPhone’s privacy policy identifies DialPhone Ltd. as the operator of the platform.dialphone.com · read 15 Oct 2026
- Compliance
- DialPhone says it is HIPAA-ready with a BAA, supports GDPR data-residency controls, and provides FINRA and PCI-DSS controls for regulated workloads.dialphone.com · read 15 Oct 2026
- Contact-center trial limit
- Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic.dialphone.com · read 1 Oct 2026
- Data use
- DialPhone states that customer data is never used to train public AI models.dialphone.com · read 1 Oct 2026
- Dialers
- Professional includes predictive, progressive and preview dialers plus local-presence dialing.dialphone.com · read 15 Oct 2026
- DPA security terms
- The DPA specifies TLS 1.3, AES-256-GCM, SSO, MFA, annual penetration testing, a bug-bounty program, a 24-hour detection target and 72-hour breach notification.dialphone.com · read 15 Oct 2026
- Inbound calling
- Yesdialphone.com · read 23 Sep 2026
- Integration limit
- DialPhone says its native integration catalogue is smaller than larger platforms such as RingCentral, so niche-tool users may need Zapier or the API.dialphone.com · read 15 Oct 2026
- Integrations
- The contact-center page lists more than 50 native integrations, including Salesforce Service Cloud, Zendesk, ServiceNow, HubSpot Service Hub, Intercom, Freshdesk and Kustomer.dialphone.com · read 15 Oct 2026
