On the recordRead 4 Oct 202616 facts
Hark
New York City, New York, United States
Plans and prices
Hark Grow
$1,150a year
Maximum of 5,000 Harks · Dedicated Slack Channel for Support · Sentiment Analysis · AI Summaries for each Response
Read 4 Oct 2026 · sendhark.com
Hark Scale
Priced on request
Insight Reporting · Customized Voice of Customer Framework · Automated Stakeholder Email · Customer Voice Synchronization
Read 4 Oct 2026 · sendhark.com
Hark Starter
Priced on request
Maximum of 5,000 Harks · Unlimited Users · AI Transcription · Rule Based Tagging
Read 4 Oct 2026 · sendhark.com
On the record
- Automated insights
- Hark's dashboard uses AI to identify themes in customer communications and highlight opportunities for action.sendhark.com · read 4 Oct 2026
- Company
- The site's about page names Fran Brzyski and Matt Ring as Hark's co-founders.sendhark.com · read 4 Oct 2026
- Customer feedback
- Hark's customer-facing feedback flow lets people submit video, audio notes, or text.sendhark.com · read 4 Oct 2026
- Customization
- The platform supports custom branding, form fields, and dashboards.sendhark.com · read 4 Oct 2026
- Integrations
- Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems.sendhark.com · read 4 Oct 2026
- Plan limit
- The Starter and Grow plans each list a maximum of 5,000 Harks, defined as interactions delivered through the Hark platform.sendhark.com · read 4 Oct 2026
- Purpose
- Hark brings Voice of Customer to life by adding video and audio to customer communications so brands can learn from customer feedback.sendhark.com · read 4 Oct 2026
- Reporting
- The platform offers real-time reporting, dashboard sharing, and automated email reports.sendhark.com · read 4 Oct 2026
- Security feature
- The Grow plan includes Secure Sharing.sendhark.com · read 4 Oct 2026
- Support
- The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class.sendhark.com · read 4 Oct 2026
- Target users
- Hark describes its platform for CX, customer insights, support, marketing, product, and leadership teams.sendhark.com · read 4 Oct 2026
- Ticket analysis
- Hark tickets can include summaries, attachments, transcripts, AI image detection, tagging, and sentiment scores.sendhark.com · read 4 Oct 2026
- User allowance
- Hark lists unlimited users as a platform benefit.sendhark.com · read 4 Oct 2026
- Workflows
- Hark says custom workflows can support marketing or post-purchase flows, chatbots, or Contact Us alternatives.sendhark.com · read 4 Oct 2026
