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Gym Assistant
Alameda, California, United States
What it is
Gym Assistant is membership management software for small and medium-sized gyms, fitness centers, and health clubs. It runs as an installed Windows application and handles member records, check-in, billing, payments, reports, measurements, notes, electronic documents, and waiver tracking. Barcode readers can automate check-in, while access-control add-ons support digital SmartKeys, barcode tags, and proximity cards or fobs. Billing includes invoices, integrated processing, monthly ACH and card payments through selected processors, and real-time swiped transactions. The MemberConnect portal adds online sign-up and payments, messaging, SMS, announcements, referrals, family accounts, and billing or visit history. Elite mobile credentials use changing QR codes or barcodes and can work without nearby Wi-Fi or cellular service. Gym Assistant is not cloud based, although a network license shares data across two to ten computers and DataSync synchronizes member data between facilities. A purchase includes one year of phone and email support and free updates. MemberConnect Base is free; Plus costs $10,015 a year, and Elite costs $25,030 a year.
For and against
For
- Member records, billing, and check-in
- Barcode and credential access options
- MemberConnect portal and mobile credentials
- DataSync for multiple facilities
- One year support and updates included
Against
- Windows-only installed application
- Not cloud based
- MemberConnect requires a paid support plan
- Portal payments limited to US and Canada
The verdict
Gym Assistant covers core gym administration with optional member portal, mobile access, and facility synchronization. Its installed Windows design may suit operators who prefer local software, while portal features add separate requirements and costs.
Who it suits
Gym Assistant suits small and medium-sized fitness businesses wanting installed Windows membership software. It also fits facilities needing check-in, billing, member portals, and multi-location synchronization.
Plans and prices
MemberConnect Base
online sign-up · online payments · family members · referrals
Read 15 Oct 2026 · gymassistant.com
MemberConnect Plus
all Base features · portal messaging · SMS messaging
Read 15 Oct 2026 · gymassistant.com
Silver Support Level
Gym Assistant, ProShop and TimeClock support · check-in · card processing · PhotoCapture
Read 15 Oct 2026 · gymassistant.com
MemberConnect Elite
all Plus features · member mobile app · mobile access and check-in
Read 15 Oct 2026 · gymassistant.com
Gold Support Level
all Silver support items · networking · access control
Read 15 Oct 2026 · gymassistant.com
Gym Assistant Software
eight capacity editions · one year support, upgrades and automated backup
Read 15 Oct 2026 · gymassistant.com
On the record
- Access control
- Access-control systems can control multiple entrances by schedule, membership type and add-on services.gymassistant.com · read 15 Oct 2026
- API and SDK position
- The public materials document processor API credentials and hardware integrations, but do not present a Gym Assistant public developer API or SDK.gymassistant.com · read 15 Oct 2026
- Automated check-in
- Barcode, proximity-card, SmartKey and mobile methods can record visits in the background while staff use the computer for other work.gymassistant.com · read 15 Oct 2026
- Backup
- The FAQ says backups can be saved to writable CD or USB as a password-protected file, or to the Bio-Logic web server, where data is described as available only to the user.gymassistant.com · read 9 Oct 2026
- Billing
- The software supports recurring credit-card and ACH/EFT billing, batch card charges, payment authorization and billing freezes.gymassistant.com · read 15 Oct 2026
- Capacity and networking
- The database supports up to 32,000 member records and networking for up to 10 workstations.gymassistant.com · read 15 Oct 2026
- Check-in and access
- Barcode readers enable automated check-in, while access control add-ons support credentials including digital SmartKeys, barcode tags and proximity cards or fobs.gymassistant.com · read 9 Oct 2026
- Company facts
- Bio-Logic is privately held, began in 1989 and lists offices at 1134 Ballena Boulevard, Suite 18, Alameda, California.gymassistant.com · read 15 Oct 2026
- Core features
- The software supports member records, check-in, billing, reports, payments, measurements, notes, electronic documents and waiver tracking.gymassistant.com · read 9 Oct 2026
- Data control and security
- The product FAQ says users own and control their data, can export it without fees, and can restrict access to sensitive information using password options.gymassistant.com · read 9 Oct 2026
- Data ownership
- The maker says customers own their data and can export it at any time without an export fee.gymassistant.com · read 15 Oct 2026
- Deployment
- The core application is installed locally on Windows and is explicitly described as non-cloud; cloud services are provided through MemberConnect.gymassistant.com · read 15 Oct 2026
- Documentation
- The maker provides an online user guide, knowledge base, technical documents, installers and remote-assistance support.gymassistant.com · read 15 Oct 2026
- Guarantee
- Software can be returned within 30 days for a refund excluding original shipping and handling; equipment has a 60-day performance guarantee.gymassistant.com · read 15 Oct 2026
- Installation
- The documented installer is GymAsst260_Setup.exe, downloaded from a password-protected installer page.gymassistant.com · read 15 Oct 2026
- Integration requirements
- MemberConnect requires a merchant services account for portal sign-ups and payments, an active paid support plan and Gym Assistant software version 2.6.0; online portal payments are supported only in the U.S. and Canada.gymassistant.com · read 9 Oct 2026
- Integrations
- Official documentation covers payment processing with Authorize.net, Bambora/Worldline, IP Pay, Cayan/MerchantWare and other processor methods.gymassistant.com · read 15 Oct 2026
- Limit: hardware cost
- GetApp reviewers report that hardware expansions and some merchant options can become costly or limited.getapp.com · read 15 Oct 2026
