FullSession

FullSession is an AI-native digital experience intelligence platform that connects user behavior, friction, and feedback across web and mobile. It provides session replay and live session viewing; mobile journeys can include screens, gestures, logs, errors, and network activity. Analytics include heatmaps, funnels, user journeys, goals and conversions, dashboards, form analytics, and frustration signals. Lift AI ranks issues by predicted business impact, predicts conversion lift, and measures results against a baseline after release. Named integrations or installation routes include HubSpot, Intercom, Segment, Optimizely, Zapier, Shopify, BigCommerce, Wix, WordPress, and Google Tag Manager. The free plan allows 1,000 sessions per month, two seats, one domain, and 30 days of retention; Lift AI is excluded. Growth costs $49 a month and includes 10,000 monthly sessions and a 14-day free trial. Paid plans include an MCP server for LLM access. FullSession says sensitive inputs are masked and blocked in the visitor’s browser before protected values reach its service. Its security information lists TLS 1.2+ in transit, encryption at rest, tenant separation, SSO and MFA for admin access, and role-based least privilege. Data is hosted in the US, with European residency available on request.

FullSession brings behavior replay, analytics, and issue prioritization together for web and mobile experiences. Review the free-plan session and retention limits, and note that Lift AI is not included on Free.

It is aimed at product, growth, engineering, and customer experience teams working on revenue-critical digital experiences. The combination of replay, analytics, and feedback tools may suit teams seeking to investigate user friction across web and mobile.

FullSession is a digital experience analytics platform for teams investigating how people use web and mobile products. It is best suited to product, growth, engineering, and customer experience teams working on revenue-critical journeys. Its combination of replay, analysis, and issue prioritization is compelling, though the free tier’s limits make it a narrow test of the full offering.

Overview

FullSession connects user behavior, friction, and feedback across web and mobile. Session replay and live viewing include mobile screens, gestures, logs, errors, and network activity, giving teams more context than a visual recording alone. The breadth is useful when teams need to move from a specific user problem to patterns across a journey, but it also means the product is aimed at coordinated product and experience work rather than a single-purpose replay need.

Its privacy controls mask sensitive inputs in the visitor’s browser before protected values reach the service. Security measures include TLS 1.2+ in transit, encryption at rest, tenant segregation, SSO and MFA for admin access, and role-based least privilege. The DPA covers GDPR and CCPA/CPRA requirements; data is hosted in the US, with European residency available on request. ISO and SOC 2 references apply to AWS infrastructure, not certifications held by FullSession itself.

Key features

Replay and behavioral analytics

Heatmaps, funnels, user journeys, goals, conversions, dashboards, form analytics, and frustration signals complement replay. That range gives product and growth teams several routes to investigate friction, while logs, errors, and network activity can help engineering teams understand the circumstances around a mobile failure.

Lift AI and integrations

Lift AI ranks issues by predicted business impact, predicts conversion lift, and measures results against a baseline after release. This is a practical prioritization loop for teams deciding which experience problems merit work; its absence from Free is a meaningful gap for anyone evaluating the product without paying.

Named integrations and installation routes include HubSpot, Intercom, Segment, Optimizely, Zapier, Shopify, BigCommerce, Wix, WordPress, and Google Tag Manager. Paid plans include an MCP server for LLM access, while custom events and user attributes start at Growth. Those capabilities broaden how teams can connect FullSession to their workflow, but the custom-event and attribute tools are not part of the entry-level free plan.

Pricing

FullSession is freemium, with paid plans starting at $39.20/mo (annual) and a 14-day trial. The listed monthly plans are priced separately from that annual starting figure:

Free is suitable for a small, single-domain evaluation, but 1,000 monthly sessions, two seats, and 30 days of retention constrain ongoing analysis. Growth is the more workable team entry point: it removes seat and domain ceilings and raises both volume and retention, with custom events and user attributes included at this tier. Professional fits larger workloads that need 100,000 sessions monthly and eight months of history. Enterprise is for organizations needing much higher volume, extended retention, access controls, audit logs, and an SLA. Professional and Enterprise include a dedicated onboarding specialist; Enterprise also gets priority support.

Platforms

FullSession supports web and mobile on Android and iOS, as well as API access. The published Free, Growth, and Professional plan descriptions are explicitly web plans, so mobile teams should confirm which plan covers their capture needs before choosing.

Who it's for

FullSession is a strong fit for cross-functional teams that need to connect individual session behavior with conversion analysis and issue prioritization. It is less suitable for a solo user or small project that needs durable free access: Free has just two seats, one domain, 1,000 sessions per month, and short retention, with Lift AI held back. Teams that need longer histories, higher session volume, or enterprise controls will need a paid tier.

Pros and cons

• Pro: Replay includes mobile gestures, logs, errors, and network activity, adding useful diagnostic context for engineering as well as product teams.
• Pro: Heatmaps, funnels, form analytics, frustration signals, and Lift AI link investigation to prioritization and post-release measurement.
• Pro: Browser-side masking, encryption, tenant segregation, and admin controls provide concrete privacy and security safeguards.
• Con: Free caps use at 1,000 sessions, two seats, one domain, and 30 days of retention, and excludes Lift AI.
• Con: The low advertised annual starting price does not match the listed $49.00 monthly Growth plan; readers should distinguish the annual starting figure from the monthly plan price.
• Con: European data residency is available on request rather than the default, and ISO/SOC 2 references do not represent FullSession certifications.

Alternatives

For a broader shortlist, start with Session Replay Software. Consider Fullstory if its free plan’s stated 30,000 sessions, 10 user seats, and one-year replay and product analytics retention better match your evaluation needs. Choose OpenReplay if self-managed, on-premises or any-cloud deployment is the priority. Microsoft Clarity is worth considering when unlimited heatmaps, websites, team members, and traffic on a free plan are the deciding factors. Rejourney may suit teams seeking 5,000 free monthly replays and standard funnel and cohort trends. UXCam offers a free allowance of 3,000 sessions per month across two app keys. Vexo offers a free tier with up to 500K events per month, 1,000 replays, and two seats. Zipy is an alternative with annual Growth pricing starting from $25/month and one month of data retention. Zoho PageSense offers a free tier with 5,000 monthly tracked users, one project, one month of retention, and five goals.

Verdict

Choose FullSession if your product, growth, engineering, or customer experience team needs replay, behavioral analysis, and impact-based issue prioritization in one platform. Its strongest reason to buy is the path from detailed session context through analytics to Lift AI’s post-release measurement. Look elsewhere if you need generous free limits, built-in Lift AI without upgrading, or a self-managed deployment.