- Home
- CRM Software
- Frappe CRM
Frappe CRM
Frappe CRM · Mumbai, Maharashtra, India · founded 2008
What it is
Frappe CRM helps sales teams manage leads, deals, communications, views, reports, and follow-ups. Leads can come from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry, or spreadsheet imports. Teams can convert leads into deals and track them through customizable stages in a Kanban pipeline. Visual workflow automations can send emails, assign sales reps, update fields, or call webhooks. Users can add custom fields, statuses, and actions, and connect listed integrations such as ERPNext, WhatsApp, Meta, Twilio, and Exotel; third-party apps can also connect through APIs. All plans include unlimited leads, deals, contacts, and sales agents without per-user pricing. Frappe CRM is open source and can run on Frappe Cloud or a customer’s own server. Self-hosting costs nothing under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month, billed onwards /mo, for one site; Servers costs $20 a month, billed onwards /mo, for multiple sites. It works in a phone browser and can be added to the home screen. The product describes itself as suited to small or mid-sized sales teams and businesses outgrowing spreadsheets.
For and against
For
- Open source under AGPL-3.0
- Unlimited leads, deals, contacts, and sales agents
- Multiple ways to capture leads
- Customizable Kanban deal stages
- Self-hosting costs nothing
Against
- May feel lightweight for complex CRM needs
- Deep out-of-the-box integrations may not meet some needs
- Product Warranty support excludes functional support
The verdict
Frappe CRM offers core pipeline and automation tools with cloud and self-hosted options. Teams needing complex CRM functionality or extensive built-in integrations should weigh the stated limitations.
Who it suits
Frappe CRM may suit small or mid-sized sales teams that need lead and deal tracking, customizable stages, and follow-up automation. It can be hosted on Frappe Cloud or installed on the customer’s server.
Plans and prices
Sites
1 site · multiple apps · shared servers · unlimited users
Read 21 Oct 2026 · frappe.io
Servers
virtual machine · multiple sites and benches · dedicated/shared instances · autoscaling
Read 21 Oct 2026 · frappe.io
Self-hosted
Free self-hosting · AGPL-3.0 licensed
Read 11 Oct 2026 · frappe.io
Frappe Cloud Sites
Single site · shared servers · managed upgrades and backups
Read 11 Oct 2026 · frappe.io
Frappe Cloud Servers
Superior dedicated server isolation · snapshots and autoscaling · global data centre locations
Read 11 Oct 2026 · frappe.io
On the record
- API extensibility
- The product states that third-party applications can be connected through APIs and custom integrations.docs.frappe.io · read 21 Oct 2026
- Automation
- Visual workflow automations can trigger actions such as sending emails, assigning sales reps, updating fields, and calling webhooks.docs.frappe.io · read 11 Oct 2026
- Cloud marketplace adoption
- Frappe Cloud Marketplace reported about 37.6 thousand installs and supports CRM versions 15, 16 and Nightly.cloud.frappe.io · read 21 Oct 2026
- Company founded
- LinkedIn lists Frappe as founded in 2008.linkedin.com · read 21 Oct 2026
- Company headquarters
- LinkedIn lists Frappe's primary location in Mumbai, Maharashtra, India.linkedin.com · read 21 Oct 2026
- Company ownership
- LinkedIn describes Frappe as privately held and focused on building open-source business software.linkedin.com · read 21 Oct 2026
- Company size
- LinkedIn lists Frappe as a privately held company with 51–200 employees.linkedin.com · read 21 Oct 2026
- Customization
- Frappe Framework supports custom fields, tables, statuses, views and Python automation scripts.frappe.io · read 21 Oct 2026
- Custom views
- Users can save filtered list views, pin frequently used views and share public views.cloud.frappe.io · read 21 Oct 2026
- Documentation
- The documentation covers installation, mobile PWA setup and CRM usage, with community help through Telegram and the Discuss forum.docs.frappe.io · read 21 Oct 2026
- Email communication
- Emails can be sent and received from lead or deal pages, with reusable templates.cloud.frappe.io · read 21 Oct 2026
- Email sync
- Yesfrappe.io · read 22 Sep 2026
- ERPNext integration
- ERPNext connectivity can create quotations from deals and customers when deals are won.frappe.io · read 21 Oct 2026
- Free trial
- Yesfrappe.io · read 22 Sep 2026
- Google Play listing
- The Android listing showed the DexcissTech Frappe CRM app with 50+ downloads and no displayed aggregate rating in the captured page.play.google.com · read 21 Oct 2026
- Hosting
- Frappe CRM can be hosted on Frappe Cloud or installed on the customer’s own server.docs.frappe.io · read 11 Oct 2026
- Installation requirements
- Docker deployment requires Docker, Docker Compose and Git; Bench development uses Frappe Bench and Node tooling.docs.frappe.io · read 21 Oct 2026
- Integrations
- Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations.frappe.io · read 21 Oct 2026
