FieldForge

FieldForge is field service management software for HVAC, plumbing, electrical, appliance repair, garage door, and pool and spa businesses. It brings lead management, estimates, parts inventory, dispatch, invoicing, and payment processing into tools for service teams. Technicians can describe a job in English or Spanish, and the system uses a company’s price book, labor rate, and tax rule to prepare a draft invoice. The Dispatch board handles scheduling and dispatch; route optimization is included with Crew and Fleet plans. Invoices support Stripe-powered card payments, with a stated 1% platform fee. Paid jobs can sync to QuickBooks Online or Xero, and approved hours can be exported to Gusto or QuickBooks for payroll. Its installable mobile app queues voice notes made without signal and uploads them after coverage returns. FieldForge has iOS and web versions; the iPhone app requires iOS 15.0 or later. The free Solo plan covers one technician and 15 invoices monthly. Paid plans start at $19 a month.

FieldForge combines field-service dispatch and invoicing with accounting and payroll exports. The free plan has a monthly invoice cap, while paid plans begin at $19 a month.

FieldForge suits field service businesses that need to coordinate technicians, jobs, estimates, invoices, and payments. The free Solo plan may fit a one-technician operation with limited monthly invoicing.

FieldForge is field-service software for trade contractors who want to connect dispatch, job details and billing. It is a strong fit for small HVAC, plumbing, electrical, repair, garage-door and pool-service teams, especially those interested in voice-assisted invoicing. The free plan can cover a light solo workload, but its 15-invoice monthly ceiling makes it a narrow long-term fit.

Overview

Lead management, estimates, parts inventory, technician dispatch, invoicing and payment processing bring core service-business tasks together. Technicians can describe a job in English or Spanish; FieldForge applies the company’s price book, labor rate and tax rule to prepare a draft invoice. That can help move job information into billing without starting from a blank invoice, though a draft still needs review.

Stripe powers card payments, and FieldForge states a 1% platform fee for card transactions. Paid jobs can sync to QuickBooks Online or Xero, while approved hours can be exported to Gusto or QuickBooks for payroll. Thumbtack and Angi lead imports offer a way to bring in prospects from those services. Owners can export customers, invoices, estimates, line items and the price book as CSV files in a ZIP, a useful safeguard for taking core records elsewhere.

Key features

Scheduling and mobile work

The Dispatch board supports scheduling and dispatch. Route optimization is limited to Crew and Fleet, so Solo Pro and Trio buyers should not count on that feature to streamline travel. The installable mobile app queues voice notes when there is no signal and uploads them once coverage returns, which helps preserve job notes in areas with unreliable connectivity.

Privacy and support

FieldForge says it uses HTTPS/TLS, access controls and regular security reviews, with optional two-factor authentication. Its privacy policy says voice recordings go to Groq for transcription and invoice parsing, then are immediately discarded without audio files being stored. Stripe handles card numbers and banking details, which FieldForge says it does not store. The support team typically responds within one business day.

Pricing

FieldForge has a free plan, no free trial, and monthly paid plans. Solo is free for one technician and 15 invoices per month, with no logo or branding. That is enough to try a low-volume workflow, but the invoice cap and branding restriction make it a poor fit for a growing operation or customer-facing brand.

Solo Pro costs $19 a month, billed Monthly, for one technician and unlimited invoices. It removes the most consequential free-plan limit without increasing the seat count, making it the straightforward step up for a busy solo operator. Trio costs $29 a month, billed Monthly, and supports three technicians with unlimited invoices; it suits a small crew that needs more seats but not the larger-team capacity of higher tiers.

Crew costs $69 a month, billed Monthly, for seven technicians and unlimited invoices. Fleet costs $149 a month, billed Monthly, for 15 technicians and unlimited invoices. Both also include route optimization, so they make more sense when team size and travel coordination justify the added monthly cost.

Front Desk is an invite-only beta at $49 a month, billed Monthly. It includes 100 minutes, then charges 45¢/min. The minute allowance and overage rate matter for any office workflow that relies heavily on it; its beta status also makes it less suitable for buyers who need an openly available plan.

Platforms

FieldForge is available on iOS and the web. The iPhone app requires iOS 15.0 or later. Android is not among its supported platforms, so teams whose technicians use Android phones should look elsewhere.

Who it's for

FieldForge is best suited to small trade-service businesses that need dispatch, estimates and invoicing together, and can benefit from voice notes or job-to-invoice drafting. Its plan ladder gives solo operators and teams of up to 15 technicians clear seat options. It is less compelling for Android-dependent crews, teams that need route optimization below Crew, or solo businesses that routinely exceed 15 invoices a month but are unwilling to pay.

Pros and cons

• Pros: English- and Spanish-language voice invoicing uses the company’s own price book, labor rate and tax rule, keeping draft invoices tied to its billing setup.
• Pros: QuickBooks Online and Xero job syncing, payroll exports, lead imports and CSV exports provide useful paths between FieldForge and other business records.
• Pros: Offline voice-note queuing helps field technicians retain job notes when cellular coverage drops.
• Cons: The free tier stops at 15 invoices monthly and omits logo and branding, limiting its usefulness for regular customer-facing work.
• Cons: Route optimization is restricted to Crew and Fleet, leaving smaller paid teams without it.
• Cons: The stated 1% platform fee on card payments adds a transaction cost, and Android support is absent.

Alternatives

Garage Door Software is a category directory for readers comparing garage-door options. Fieseros may suit buyers who want Android alongside iOS and web, and can work within a free plan capped at 100 lifetime jobs. Pillar is another option for Android users; its free First person plan includes every feature and allows 100 jobs, estimates and invoices per month, with at least 25 GB of storage.

Striven is worth considering for teams comparing a broader web, iOS and Android option. SAWIN Service Automation may be a fit for buyers seeking a self-hosted option. Brivium suits buyers willing to pay for a product with a free trial and Android support; its Solo plan is $19.99 a month, billed annually as $239.88/year, for one user.

EyeOnTask is an alternative for buyers who want a free trial and Android access, though its Imperative plan is $712 a month. HiveSuite may suit Mac or Windows users who want broad platform coverage; its Solo plan costs £34.99 a month, billed monthly, and includes VAT. Home Service Pro is another option for buyers prioritizing route optimization in its $65 a month Starter plan, which includes one user.

Verdict

FieldForge is a sensible choice for small trade-service businesses that want dispatch and billing in one workflow, particularly if voice-assisted invoice drafting and offline voice notes fit the way technicians work. Solo Pro is the practical entry point for a one-person business that outgrows the free cap; larger teams can scale by seat count and gain route optimization on Crew or Fleet. Look elsewhere if Android support or route optimization on a smaller plan is essential, or if the card-payment fee undermines the economics of your payment volume.