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Enghouse CCaaS
Enghouse CCaaS · Markham, Ontario, Canada · founded 1984
What it is
Enghouse CCaaS is a cloud contact center platform for customer interactions across voice, email, chat, SMS, social media, and video. Listed capabilities include inbound and outbound calling, automatic call distribution, IVR and self-service, recording, and reporting dashboards. AI features cover interaction evaluation, customer sentiment insights, agent assistance, and natural-language self-service. Teams use a web interface, while APIs and toolkits connect CRM, workforce management, and other applications. Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. Workforce capabilities include demand forecasting, skills-based scheduling, intraday management, and omnichannel forecasting. Standard and Advanced tiers list 90 days of recording storage, with 24/7 support. Optional capabilities include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options. Enghouse describes the platform as scaling from 10 to 10,000 seats regardless of agent location. Pricing is available on request.
For and against
For
- Supports voice, email, chat, SMS, social, and video
- Includes AI evaluation and agent assistance
- APIs connect CRM and workforce applications
- Lists workforce forecasting and scheduling tools
- 24/7 support is listed
Against
- Pricing is not displayed
- Recording storage is listed as 90 days
- Some capabilities are optional add-ons
The verdict
Enghouse CCaaS combines omnichannel handling, AI assistance, workforce management, and integration options in a cloud platform. Buyers will need to request pricing and determine which optional capabilities they require.
Who it suits
It suits contact centers needing multiple customer channels, workforce tools, integrations, and cloud access. Enghouse describes deployments ranging from 10 to 10,000 seats.
Plans and prices
Enghouse CCaaS
Scales from 10 to 10,000 seats · 90-day recording storage · Standard and Advanced capabilities · Add-ons available
Read 3 Oct 2026 · enghouseinteractive.com
On the record
- AI and quality
- AI features include interaction evaluation, customer sentiment insights, agent assistance, and natural-language self-service.enghouseinteractive.com · read 3 Oct 2026
- APIs
- The product page says APIs and toolkits can connect CRM, workforce management, and other applications using a standard API.enghouseinteractive.com · read 3 Oct 2026
- Channels
- The platform supports voice, email, chat, SMS, social media, and video interactions.enghouseinteractive.com · read 3 Oct 2026
- Contact center features
- Listed capabilities include inbound and outbound voice, automatic call distribution, IVR and self-service, recording, and reporting dashboards.enghouseinteractive.com · read 3 Oct 2026
- Integrations
- Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow.enghouseinteractive.com · read 3 Oct 2026
- Intended users
- Enghouse describes the service as scalable from 10 to 10,000 seats, regardless of agent location.enghouseinteractive.com · read 3 Oct 2026
- Optional capabilities
- Listed add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options.enghouseinteractive.com · read 3 Oct 2026
- Outbound dialer
- Yesenghouseinteractive.com · read 23 Sep 2026
- Platform access
- Enghouse’s CCaaS overview describes access through an intuitive web-based interface and integrations through open APIs.info.enghouseinteractive.com · read 3 Oct 2026
- Pricing
- The product page invites prospective customers to request a demo and contact Enghouse but does not display a price.enghouseinteractive.com · read 3 Oct 2026
- Product
- Enghouse CCaaS is a cloud-based contact center platform for handling customer interactions across multiple channels.enghouseinteractive.com · read 3 Oct 2026
- Recording limit
- The capability table lists 90 days of recording storage for both Standard and Advanced tiers.enghouseinteractive.com · read 3 Oct 2026
- Security
- An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions.enghouseinteractive.com · read 3 Oct 2026
- Support
- The capabilities table lists 24/7 support.enghouseinteractive.com · read 3 Oct 2026
