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On the recordRead 3 Oct 202619 facts
Dollu CCaaS
Dollu CCaaS · Noida, India · founded 2016
Plans and prices
Cloud Contact Centre (CCaaS)
Priced on request
10 to 5,000+ concurrent agents · monthly flex for seasonal peaks · volume pricing above 100 seats
Read 3 Oct 2026 · dollu.com
On the record
- Availability and support
- The specifications state a 99.99% platform SLA, 24×7 NOC support, P1 response within 15 minutes and a customer success manager.dollu.com · read 3 Oct 2026
- Company history
- Dollu says it began in Noida in 2016 as a wholesale voice provider and has since grown into a global carrier and communications provider.dollu.com · read 3 Oct 2026
- Digital channel scope
- omnichanneldollu.com · read 23 Sep 2026
- Inbound calling
- Yesdollu.com · read 23 Sep 2026
- Integrations
- The browser agent desktop can embed in Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk and Zoho; the specifications also list a REST API.dollu.com · read 3 Oct 2026
- IVR builder
- Yesdollu.com · read 23 Sep 2026
- Number coverage
- The platform includes inbound numbers in 110+ countries and outbound dialling via Dollu’s carrier network.dollu.com · read 3 Oct 2026
- Outbound dialer
- Yesdollu.com · read 23 Sep 2026
- Outbound dialler
- The dialler supports preview, progressive and predictive modes, answering-machine detection, calling-hour controls and do-not-call scrubbing.dollu.com · read 3 Oct 2026
- Pricing terms
- Pricing is per seat per month with monthly or annual terms; Dollu says it publishes the pricing model rather than a public rate card and provides actual rates on request.dollu.com · read 3 Oct 2026
- Recording
- Voice and screen recordings can be encrypted and retained regionally to policy, with automatic PCI pause and resume at payment steps.dollu.com · read 3 Oct 2026
- Routing and IVR
- Routing can use skills, language, priority, customer value and CRM lookups, with a visual IVR and flow builder and callback-in-queue.dollu.com · read 3 Oct 2026
- Security and compliance
- The CCaaS specifications list PCI-DSS, GDPR, TCPA, TRAI and Ofcom dialling rules, plus ISO 27001 and SOC 2; Dollu describes its ISO 27001 status as aligned, with certification status available on request.dollu.com · read 3 Oct 2026
- What it does
- CCaaS brings inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS and social messaging into one routing engine and agent desktop.dollu.com · read 3 Oct 2026
- Who it is for
- Dollu names BPOs and outsourcers, e-commerce and retail, banking, insurance and fintech, healthcare, travel and hospitality, and utilities and telecom operators as typical use cases.dollu.com · read 3 Oct 2026
- Workforce and quality
- Workforce tools forecast demand and support scheduling and adherence; quality tools include scorecards and speech and text analytics across 100% of conversations.dollu.com · read 3 Oct 2026
- Workforce management
- Yesdollu.com · read 23 Sep 2026
