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Dialogic Digital IVR
Parsippany, New Jersey, United States
What it is
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises. It connects with existing network infrastructure and follows IMS/LTE standards. Its software can run on commercial off-the-shelf hardware in a centrally managed setup. Developers can create applications in a graphical environment by arranging drag-and-drop icons, including without programming languages. Intelligent, customizable call routing and pre-queue data collection support tailored caller journeys. USSD provides menu-based, real-time self-service on mobile devices. A unified messaging system places email, voicemail, fax, and text information together for agents. Reporting includes dashboards and ad hoc SQL queries for reviewing call records, menu choices, and IVR performance. APIs connect with back-office and billing systems, while an SNMP API can send reporting data to monitoring environments. Microsoft SQL Server is listed as a supported reporting database. Optional Visual IVR adds web content to calls and enables transfer to a live agent. Pricing is available on request.
For and against
For
- Drag-and-drop application creation
- Customizable routing and pre-queue data collection
- USSD mobile self-service
- Dashboards and ad hoc SQL reporting
- APIs for business and monitoring systems
Against
- Paid product with pricing on request
- Visual IVR is optional
- Microsoft SQL Server is the listed database platform
The verdict
Dialogic Digital IVR combines visual application creation, configurable routing, USSD self-service, unified messaging, and reporting. Buyers should review the optional Visual IVR module and request pricing for their deployment.
Who it suits
It suits service providers and enterprises building managed voice self-service. Contact centers may also consider it when visual call content and live-agent transfer are needed.
Plans and prices
Dialogic Digital IVR
Pricing and deployment limits not stated on the opened pages
Read 8 Oct 2026 · dialogic.com
On the record
- Analytics
- Built-in reporting includes pre-built reports, ad hoc SQL queries, configurable dashboards, and real-time IVR data.dialogic.com · read 8 Oct 2026
- Application creation
- The GUI service creation environment lets developers build applications with drag-and-drop icons, including without using programming languages.dialogic.com · read 8 Oct 2026
- Company headquarters
- Dialogic says it is based in Parsippany, New Jersey, and has offices worldwide.dialogic.com · read 8 Oct 2026
- Database support
- The reporting technical brief lists Microsoft SQL Server as a supported database platform.dialogic.com · read 8 Oct 2026
- Deployment
- Its software components can run on commercial off-the-shelf hardware in a centrally managed solution.dialogic.com · read 8 Oct 2026
- Integrations
- The product brief describes APIs for back-office and billing systems, and reporting data can be imported into existing monitoring environments through a built-in SNMP API.dialogic.com · read 8 Oct 2026
- Monitoring
- The reporting brief says IVR data can be integrated with existing SNMP tools through a built-in SNMP API, or monitored with the platform’s packaged monitoring and alarming tool.dialogic.com · read 8 Oct 2026
- Purpose
- Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises that integrates with existing network infrastructure and complies with IMS/LTE standards.dialogic.com · read 8 Oct 2026
- Resilience
- The product brief lists resiliency, redundancy, and high-availability options, along with multimedia and multi-language support.dialogic.com · read 8 Oct 2026
- Resilience and languages
- The product brief lists resiliency, redundancy, and high-availability options, plus multimedia and multi-language support.dialogic.com · read 8 Oct 2026
- Routing
- The solution provides intelligent, customizable call routing and pre-queue data collection to support personalized call flows.dialogic.com · read 8 Oct 2026
- Routing and self-service
- Features include intelligent customizable call routing, pre-queue data collection, and interactive USSD self-service for mobile users.dialogic.com · read 8 Oct 2026
- Self-service
- It supports USSD interactions for real-time, menu-driven self-service on mobile devices.dialogic.com · read 8 Oct 2026
- Standards
- Dialogic states that Digital IVR complies with IMS/LTE standards.dialogic.com · read 8 Oct 2026
- Support
- Dialogic’s contact page provides regional support links and sales inquiry details for the Americas, Asia Pacific, and Europe, Middle East and Africa.dialogic.com · read 8 Oct 2026
- Target users
- Dialogic describes the product as intended for service providers and enterprises, with the Visual IVR module also applicable to contact centers.dialogic.com · read 8 Oct 2026
- Unified messaging
- Its unified messaging system brings emails, voicemails, faxes, and texts together for agents to reference.dialogic.com · read 8 Oct 2026
- Visual IVR
- An optional Visual IVR module adds web-based visual content to voice calls and supports transfer to a live agent.dialogic.com · read 8 Oct 2026
