- Home
- Conversational Marketing Software
- Customers.ai
Customers.ai
Boston, Massachusetts, United States
What it is
Customers.ai is an AI retention platform for ecommerce brands that use Klaviyo, with tools for visitor identification, audience management, email deliverability, and ad conversion tracking. X-Ray connects more Shopify visitor sessions to customer profiles in Klaviyo. Alfred predicts which contacts may be ready to buy and automates profile suppression, reactivation, and audience segmentation. The deliverability suite includes Inboxer, inbox placement testing, contact validation, and email warming. Super CAPI for Meta Ads supports conversion event tracking and first-party signal sending, including workarounds for ad blockers and iOS restrictions.
Listed integrations include Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. The 7-day trial is free and allows up to 500 visitor resolutions with access to listed platform features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, plus selected products and sync options. Supported platforms are Android, iOS, web, and API.
For and against
For
- X-Ray connects Shopify sessions to Klaviyo profiles.
- Alfred automates audience segmentation and reactivation.
- Deliverability tools include validation and inbox placement testing.
- Seven-day trial includes up to 500 visitor resolutions.
- Paid plans include one-to-one onboarding and setup support.
Against
- No free plan is listed.
- Custom pricing is available on request.
- Trial is limited to 500 visitor resolutions over seven days.
- Pricing counts suppressed and unsubscribed Klaviyo profiles.
The verdict
Customers.ai combines visitor identification, audience automation, deliverability tools, and Meta Ads tracking for brands built around Shopify and Klaviyo. Pricing is custom, while the trial provides seven days and up to 500 visitor resolutions.
Who it suits
It suits Shopify brands using Klaviyo, including direct-to-consumer brands and their marketing agency partners. The platform may also suit teams seeking visitor identification, audience management, and deliverability tools in one service.
Plans and prices
CustomersAI free trial
7 days · up to 500 visitor resolutions · full access to features during trial
Read 4 Oct 2026 · customers.ai
Custom pricing
Pricing based on total Klaviyo profiles · select products and sync options · contact sales for purchasing and custom pricing
Read 4 Oct 2026 · customers.ai
On the record
- AI audience agent
- Alfred predicts purchase-ready contacts and automates profile suppression, reactivation, and audience segmentation in Klaviyo.customers.ai · read 4 Oct 2026
- Audience
- The company describes its main audience as Shopify brands using Klaviyo and refers to DTC brands and their marketing agency partners.customers.ai · read 4 Oct 2026
- Deliverability
- Its email deliverability suite includes Inboxer, inbox placement testing, contact validation, and email warming.customers.ai · read 4 Oct 2026
- Integrations
- The pricing page lists Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane integrations.customers.ai · read 4 Oct 2026
- Pricing basis
- Pricing is calculated using total Klaviyo profiles, including suppressed and unsubscribed profiles, rather than only active subscribers.customers.ai · read 4 Oct 2026
- Privacy compliance
- The company's compliance page says X-Ray complies with CAN-SPAM and GDPR, with GDPR compliance achieved by excluding email addresses owned by EU residents.customers.ai · read 4 Oct 2026
- Server-side tracking
- The pricing page describes Super CAPI for Meta Ads as supporting conversion event tracking, ad blocker and iOS restriction bypass, and first-party signal sending.customers.ai · read 4 Oct 2026
- Setup
- The homepage says setup takes 10 minutes and requires no code or credit card.customers.ai · read 4 Oct 2026
- Support
- All paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations.customers.ai · read 4 Oct 2026
- Trial limit
- The 7-day trial allows up to 500 visitor resolutions and includes access to the listed platform features.customers.ai · read 4 Oct 2026
- Visitor identity
- Its X-Ray product connects more Shopify visitor sessions to real customer profiles in Klaviyo.customers.ai · read 4 Oct 2026
- What it does
- CustomersAI describes itself as an AI retention platform for ecommerce brands that use Klaviyo.customers.ai · read 4 Oct 2026
