Cubby

Cubby is a software-as-a-service platform for self-storage operators, combining facility management with tenant services, rentals, communications and revenue tools. Operators can track units, view real-time reports, manage tasks and oversee multiple facilities. Its mobile tools support offline walkthroughs that sync after a device reconnects. Tenants can use a passwordless portal to pay, view leases and manage accounts, while online rental tools support reservations, digital leases, e-signatures and autopay setup. Revenue tools analyze competitors, occupancy and demand to recommend rates and tenant increases, with rate limits and facility-specific controls. Cubby Calls routes, records and transcribes calls; Comms AI can handle sales and service calls and transfer them to staff. The company lists integrations across access control, marketing, auctions and other categories. Cubby says data is encrypted in transit and at rest, and that it completed an independent SOC 2 examination covering Security and control design. Pricing is provided by order, not displayed; prospective customers are directed to request a demo.

Cubby brings operations, tenant tools, rentals and revenue management into a single platform. Buyers will need to request pricing and review the applicable order for fees and terms.

Cubby suits self-storage operators seeking one platform for facility work, tenant services and online rentals. Its multi-facility management and revenue tools may also suit operators overseeing multiple sites.

Overview

Cubby is a self-storage management platform that brings facility workflows, rentals, tenant accounts and revenue tools together. It is best suited to operators coordinating multiple facilities or seeking one system for both site operations and the rental journey. Its scope is substantial, but custom pricing and order-based fees make it important to assess the full commercial terms before committing.

Key features

Facility operations and mobile work

Unit tracking, real-time reporting and task management give teams tools to oversee daily facility work, while multi-facility management suits operators who need to coordinate more than one site. On-site mobile tools support offline walkthroughs and sync after reconnection, a practical advantage where connectivity is unreliable. Operators with straightforward, single-site workflows may find this breadth more than they need.

Tenant accounts and online rentals

The passwordless tenant portal supports payments, lease viewing and account management. Online reservations, digital leases, e-signatures and autopay setup cover key steps from booking through payment arrangements, reducing reliance on staff for routine transactions. Automated follow-up emails are triggered in under five minutes; Cubby says they can recover up to 60% of abandoned checkouts. That claim makes the feature worth considering for operators focused on converting online interest, but the stated recovery figure is not a guarantee for every facility.

Revenue and communications

Revenue tools analyze markets, competitors, occupancy and demand to recommend rates and tenant increases. Rate limits and facility-specific rules give operators control over how recommendations are applied, rather than forcing a uniform approach across locations. Cubby Calls routes, records and transcribes calls, while Comms AI can handle sales and service calls and transfer them to staff. These tools may appeal to operators seeking to connect pricing and customer contact, though businesses that prefer to handle calls directly may place less value on the AI features.

Integrations, security and support

Cubby’s partner directory spans access control, auctions, marketing, tenant coverage and call management, with named partners including SpiderDoor, DoorKing, OpenTech Storage, StoragePug, SafeLease, LockerFox and DualEntry. That range can help operators connect existing services, although buyers should confirm that the specific integrations they rely on fit their intended setup. Cubby says customer data is encrypted in transit and at rest, hosted on Google Cloud Platform and protected by role-based access controls; it also reports an independent SOC 2 examination covering the Security category and control design.

Cubby advertises migration, configuration and training, plus an average five-minute support response time. The master services agreement says technical support is provided during normal business hours, excluding U.S. federal holidays, unless an order or documentation says otherwise. The advertised response average should therefore be weighed alongside the stated support window.

Pricing

Cubby uses custom pricing, with no subscription price published. The Custom service order plan sets fees in the applicable order; the agreement describes an annual platform fee and payment processing fees, and says unit activation affects billing. Buyers should review the order for the actual fees and terms, including how activation affects charges, before evaluating the total cost.

The platform is provided through a SaaS dashboard for internal business operations during the applicable order term, under a non-exclusive, non-transferable right to use it. No free plan or trial is described, so Cubby is a paid, quote-led choice rather than a self-serve option for testing a subscription.

Platforms

Cubby supports Android, iOS and web, and also lists an API. The mix covers mobile work and browser-based platform access; the API may matter to operators assessing integration needs.

Who it's for

Cubby is most compelling for self-storage operators managing multiple facilities, handling online rentals and tenant accounts, and seeking coordinated revenue management. Its mobile offline walkthroughs, multi-site controls and partner integrations serve operational needs beyond a basic rent-and-lease workflow. Smaller operators with simpler processes, or buyers who need a published price before engaging, should compare alternatives before requesting a quote.

Pros and cons

• Pros: Facility operations, tenant self-service and online rentals sit alongside revenue management, covering a broad set of storage workflows in one platform.
• Pros: Offline walkthroughs sync on reconnection, supporting on-site staff when network access is poor.
• Pros: Rate limits and facility-specific rules let operators govern pricing recommendations across locations.
• Pros: Migration, configuration and training are part of the advertised implementation support, reducing the need for an operator to manage setup alone.
• Cons: Custom pricing and order-dependent fees make it difficult to compare costs without requesting a quote and reviewing the order.
• Cons: Technical support is described as business-hours coverage excluding U.S. federal holidays unless other terms apply, which may not suit operators expecting round-the-clock support.

Alternatives

For a broader comparison, browse Self-Storage Management Software.

My Rental Spot Self Storage is a stronger fit for buyers seeking a free, no-time-limit plan that includes day-to-day management, online move-ins, e-sign leases, billing, autopay and gate PINs.

Storage Commander may suit operators who want cloud management with online rentals, reservations, payments, a tenant portal, e-signatures, lead tracking and cloud gate integration. Alyta is worth considering for a free-plan option or a paid plan at $49.99 a month, billed $A$49.99 /month for 20 spaces per location, with a 10% saving for yearly payment.

Self Storage Manager is another paid option with Android and web support and demo requests. SiteLink may fit buyers who prefer a monthly commitment they can cancel anytime, with price and unit limits set in an order form. Boxpilote suits buyers comparing a quote-based subscription payable monthly or annually, priced in euros excluding tax. KeeSpaces is another option to consider.

Verdict

Cubby is a strong candidate for multi-site self-storage operators who want facility operations, tenant tools, online rentals and revenue recommendations under one roof. Its offline mobile workflows, configurable pricing controls and implementation support strengthen that case. Look elsewhere if a transparent subscription price, a free tier or support outside business hours is central to your decision; otherwise, request a demo and examine the order fees and terms closely.