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CTM Conversation Intelligence
Millersville, Maryland, United States
What it is
CTM Conversation Intelligence analyzes calls to help sales and marketing teams identify customer needs and use conversation data. Teams can listen to recordings, read transcripts, or apply AI analysis, including customizable prompts and sentiment analysis. Calls can be tagged and scored automatically to report on lead quality and team performance beyond call volume. Live Conversations provides transcripts during active calls and chats, and Whisper lets a coach privately guide an agent. The product also describes workflows that use call scores as Google Ads conversions, trigger voicemail follow-up, or escalate off-script calls to managers. Conversation Intelligence is included in Marketing Pro, priced at $179 a month, billed monthly, with 3,000 transcribed minutes and custom AskAI call analysis. CTM lists Android, iOS, web, and API access. Integrations listed across plans include HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong. CTM says it encrypts its platform and stores recordings, transcripts, logs, and other call data on encrypted volumes. The company also says it has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs.
For and against
For
- Analyzes calls with customizable prompts and sentiment analysis
- Automatic tags and scores report on lead quality
- Live transcripts support active calls and chats
- Whisper enables private coach guidance
Against
- No free plan is listed
- Marketing Pro costs $179 a month
- Marketing Pro includes 3,000 transcribed minutes
The verdict
CTM Conversation Intelligence combines transcript analysis, scoring, and live coaching features for sales and marketing workflows. Marketing Pro includes the product, with the listed monthly price and 3,000 transcribed minutes.
Who it suits
It suits sales and marketing teams that want to analyze recorded or active conversations and score calls. Teams seeking live coaching can use Live Conversations transcripts and Whisper.
Plans and prices
Marketing Lite
Unlimited users · Standard call recording, forwarding, and IVR routing · 3,000 transcribed minutes included
Read 2 Oct 2026 · ctm.com
Marketing Pro
Unlimited users · 3,000 transcribed minutes included · Custom AI call analysis with AskAI · Enhanced security and HIPAA/GDPR compliance
Read 2 Oct 2026 · ctm.com
Sales Engage
Unlimited users · 3,000 transcribed minutes with AskAI Summaries included · Dynamic call scripts and live coaching tools
Read 2 Oct 2026 · ctm.com
Enterprise
Volume-based pricing · Dedicated account management · Up to 20 hours each year of included professional services
Read 2 Oct 2026 · ctm.com
On the record
- AI analysis
- Customizable prompts analyze transcriptions, and sentiment analysis can help identify ideal audiences and low-quality conversations.ctm.com · read 2 Oct 2026
- Automation
- The product page describes using AI call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers.ctm.com · read 2 Oct 2026
- Call scoring
- Calls can be automatically tagged and scored to report on lead quality and team performance beyond call volume.ctm.com · read 2 Oct 2026
- Company
- CTM says Laure and Todd Fisher founded the company in 2011 and remain involved in its daily operations.ctm.com · read 2 Oct 2026
- Compliance
- CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs.ctm.com · read 2 Oct 2026
- Integrations
- The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans.ctm.com · read 2 Oct 2026
- Live coaching
- Live Conversations provides live transcripts for active calls and chats, and Whisper lets a coach privately guide an agent.ctm.com · read 2 Oct 2026
- Mobile app
- CTM Phone is described as a mobile softphone for calls, chat, and SMS, and its app page links to a mobile app.ctm.com · read 2 Oct 2026
- Plan availability
- The pricing page describes Marketing Pro as including conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes.ctm.com · read 2 Oct 2026
- Product purpose
- Conversation Intelligence uses AI-powered call analysis to uncover customer needs and help sales and marketing teams use conversation data.ctm.com · read 2 Oct 2026
- Recordings and transcripts
- Teams can listen to call recordings, read call transcriptions, or use AI to analyze conversations.ctm.com · read 2 Oct 2026
- Security
- CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes.ctm.com · read 2 Oct 2026
- Support
- CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage.ctm.com · read 2 Oct 2026
