Contact
What it is
Contact is an on-premises Windows application for reception operators in executive suites and business centers. PC-based controls let staff answer, transfer, hold, and release calls. Incoming calls can be presented using DID information, Caller ID or CLID, or trunk routes. Before answering, screen pops show caller information, a greeting, and handling instructions. Type-o-matic searches provide another way to find caller context. Listed features include single-click call processing, integrated email, and reporting. The maker says Contact works with almost all major PBX platforms and provides a compatibility page for the complete list. Download materials include Microsoft .NET Framework 2.0, SQL Server, and Contact installation files. The listed SQL Server version varies by Windows release: SQL 2000 for Windows XP/2000, SQL 2005 for Vista, and SQL 2008 for Windows 7 or later. Cisco support includes Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME. Pricing is on request.
For and against
For
- Provides answer, transfer, hold, and release controls
- Displays caller screen pops
- Supports DID and Caller ID routing
- Includes reporting and integrated email
- Offers a product trial
Against
- Runs on Windows only
- Requires on-premises installation
- Setup includes .NET Framework and SQL Server
- Pricing is available only on request
The verdict
Contact focuses on operator call handling, caller context, and PBX connectivity for executive-suite and business-center environments. Its trial option allows organizations to review the Windows installation and phone-system requirements before requesting pricing.
Who it suits
It suits reception staff and owners of executive suites or business centers who need desktop call handling and caller information before answering.
On the record
- Caller context
- Screen pops and type-o-matic searches display caller information, greetings, and call handling instructions.evot.net · read 8 Oct 2026
- Call handling
- Staff can answer, transfer, hold, and release calls using PC based call controls.evot.net · read 8 Oct 2026
- Call routing
- Incoming calls can be presented based on DID information, Caller ID/CLID, or trunk routes.evot.net · read 8 Oct 2026
- Call routing context
- Incoming calls can be presented based on DID information, Caller ID/CLID, or specific trunk routes.evot.net · read 8 Oct 2026
- Cisco compatibility
- The download page lists Cisco TAPI drivers for Cisco Call Manager versions 5.0, 5.1, 6.0, 7.1, 8, and Cisco CME.evot.net · read 8 Oct 2026
- Cisco support
- The download page lists Cisco Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME, under phone system support.evot.net · read 8 Oct 2026
- Download materials
- The Contact page links to a user manual, and the download page lists Contact installation files.evot.net · read 8 Oct 2026
- Download requirements
- The download page lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation as setup steps.evot.net · read 8 Oct 2026
- Features
- Listed features include single-click call processing, integrated email features, and reporting capabilities.evot.net · read 8 Oct 2026
- Installation requirements
- The download page lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation files; its listed SQL Server versions vary by Windows version.evot.net · read 8 Oct 2026
- Intended users
- The product page describes Contact as built for reception staff and owners of executive suites and business centers.evot.net · read 8 Oct 2026
- Listed features
- The maker lists single-click call processing, integrated email features, and reporting capabilities.evot.net · read 8 Oct 2026
- PBX support
- The maker says Contact is compatible with almost all major PBX platforms and links to a compatibility page for the complete list.evot.net · read 8 Oct 2026
- Phone system compatibility
- The vendor says Contact is compatible with almost all major PBX platforms and points to a separate compatibility page for the full list.evot.net · read 8 Oct 2026
- Purpose
- Contact is designed for operator positions in the executive suites and business center industry.evot.net · read 8 Oct 2026
- Screen pops
- The interface displays caller information, greeting, and call handling instructions before staff answer a ringing line.evot.net · read 8 Oct 2026
- Search
- The product page lists screen pops and type-o-matic searches as features for call handling.evot.net · read 8 Oct 2026
- Security and compliance
- The Contact and download pages reviewed do not state security certifications or compliance standards.evot.net · read 8 Oct 2026
