ChangeGear

iPhone + Android

7.1No. 6 of 43
in IT Change Management Software

Recognised40% of the score20
Phone app26% of the score100
Documented20% of the score78

Runs on: Android, api, iPhone, self-hosted, Web, Windows

Summary

ChangeGear is an IT service management platform with workflows for incidents, problems, service requests, changes, configuration items, knowledge, and reporting. Staff and end users can use its browser-based service remotely without installing additional software. The self-service portal supports incident reporting and tracking, announcements, knowledge searches, and service or change requests. Its CMDB can track assets, configuration items, owners, locations, business services, users, and dependencies; availability may depend on edition or permissions. Integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA. Issue-tracking connections support field mapping and inbound, outbound, or bidirectional synchronization, with Jira and Azure DevOps setup examples. External applications can create or update records through webhook endpoints in the REST Integration API. Access controls include users, roles, teams, authentication methods, and field-level privileges. Documentation also describes Active Directory and identity-provider single sign-on, an accessibility mode with screen-reader and keyboard support, and mobile functions for tickets, announcements, and knowledge articles. Pricing is on request; available modules and actions can depend on license, role, and version.

Who it is for

ChangeGear suits organizations managing IT service workflows across browser and mobile access. It may fit teams that need self-service, integrations, role-based controls, or configuration tracking.

What is good

Browser access supports remote work without extra software.
Portal covers incidents, announcements, knowledge, and requests.
REST API supports creating or updating entities.
Accessibility mode includes screen-reader and keyboard support.

What to know first

Pricing is available on request.
CMDB availability depends on edition or permissions.
Actions and modules can depend on license, role, and version.

Verdict

ChangeGear brings service workflows, self-service, integrations, and access controls together. Check licensing and edition details to confirm which modules and actions are available to your users.

Compared on IT change management software

Risk assessment: Yessunviewsoftware.com
Approval workflows: Yessunviewsoftware.com
Change calendar: Yessunviewsoftware.com

Facts

IT service management: ChangeGear provides modules for incident, problem, service request, change, CMDB, knowledge base, and reporting workflows.support.sunviewsoftware.com · 4 Oct 2026
Browser access: ChangeGear Web lets staff and end users work remotely in a browser without installing other software.support.sunviewsoftware.com · 4 Oct 2026
Self-service portal: The portal supports reporting and tracking incidents, viewing announcements, searching the knowledge base, and submitting service and change requests.support.sunviewsoftware.com · 4 Oct 2026
CMDB: The CMDB tracks assets, configuration items, owners, locations, business services, users, and dependencies; the page notes that the module is edition- or permission-dependent.support.sunviewsoftware.com · 4 Oct 2026
Integrations: The integrations guide names Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA for bidirectional data exchange.support.sunviewsoftware.com · 4 Oct 2026
Third-party issue tracking: ChangeGear supports integration sources with field mapping and inbound, outbound, or bidirectional synchronization; its documentation gives Jira and Azure DevOps setup examples.support.sunviewsoftware.com · 4 Oct 2026
REST API: The Integration API lets external applications create or update ChangeGear entities through webhook endpoints.support.sunviewsoftware.com · 4 Oct 2026
Access controls: ChangeGear uses users, roles, teams, authentication methods, and field-level privileges to control access to modules and ticket information.support.sunviewsoftware.com · 4 Oct 2026
Authentication: The documentation describes Windows Active Directory authentication and third-party identity-provider integration for single sign-on.support.sunviewsoftware.com · 4 Oct 2026
Accessibility: ChangeGear offers an accessibility mode for screen-reader users, including keyboard navigation, and the documentation says it is provided in compliance with Section 508.support.sunviewsoftware.com · 4 Oct 2026
Mobile app: The ChangeGear Mobile guide describes mobile functions for creating tickets, viewing announcements, and searching knowledge base articles.support.sunviewsoftware.com · 4 Oct 2026
Licensing limits: The documentation says available actions and modules can depend on the user's license, role, and ChangeGear version.support.sunviewsoftware.com · 4 Oct 2026