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On the recordRead 12 Oct 202626 facts
Avaya Aura Contact Center
On the record
- Agent concurrency limit
- An agent can be assigned up to five concurrent multimedia or non-voice contacts, with other contacts placed on hold while one is active.support.avaya.com · read 12 Oct 2026
- Contact center routing
- Avaya Call Center Elite supports inbound and outbound contact center operations and intelligent routing to agents, skills, and service resources within Aura environments.avaya.com · read 12 Oct 2026
- Contact channels
- Supported multimedia contact types include scanned documents, social networking, and voicemail, alongside voice and other internet contact types.support.avaya.com · read 12 Oct 2026
- Contact types
- Supported multimedia contact types include email, instant messaging, web communications, outbound contacts, SMS, faxed and scanned documents, and voicemail.support.avaya.com · read 12 Oct 2026
- Current release support
- Avaya states that Aura Contact Center 7.1.2.2 SP2 is generally available and fully supported on Aura and CS1000 platforms until further notice.support.avaya.com · read 12 Oct 2026
- Deployment
- Avaya documents Contact Center server deployments on Windows virtual machines and VMware virtualization.support.avaya.com · read 12 Oct 2026
- Developer interfaces
- Avaya lists Contact Control Service SDKs and REST and SOAP open interface SDKs for Aura Contact Center.avaya.com · read 12 Oct 2026
- Digital channel scope
- voice_plus_digitalavaya.com · read 22 Sep 2026
- Inbound calling
- Yesavaya.com · read 22 Sep 2026
- Infrastructure limits
- The guide states that multimedia contact types may require additional infrastructure, such as an external email server for email and an external application server for web communications.support.avaya.com · read 12 Oct 2026
- Integration
- Avaya Aura Contact Center integrates with Avaya Aura Experience Portal for automated customer transactions and IVR services.support.avaya.com · read 12 Oct 2026
- Integrations
- Avaya says Aura integrates with enterprise applications and collaboration platforms through open APIs and standardized protocols, including REST APIs and platforms such as Microsoft Teams and Zoom.avaya.com · read 12 Oct 2026
- Intended users
- Avaya describes Aura as designed for large organizations with complex, distributed communications environments.avaya.com · read 12 Oct 2026
- Older release limits
- Avaya lists end of manufacture support dates for releases 7.0 through 7.1.2.1, with 7.1.2.1 support ending September 30, 2024.support.avaya.com · read 12 Oct 2026
- Operating systems
- The Contact Center 6.3 security guide describes the software suite as running on Windows and Linux operating systems.support.avaya.com · read 12 Oct 2026
- Optional licensing
- Contact Center Multimedia requires licenses for Contact Center Multimedia, Open Queue, and at least one internet contact type.support.avaya.com · read 12 Oct 2026
- Outbound dialer
- Yesavaya.com · read 22 Sep 2026
- Product scope
- Avaya Aura Contact Center provides real-time call control, multimedia handling, and statistical reporting.support.avaya.com · read 12 Oct 2026
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