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- ansitel TAPI und CTI Client
ansitel TAPI und CTI Client
Berlin, Germany
What it is
ansitel TAPI und CTI Client connects a computer and telephone so users can manage calls and customer information from a desktop. Its call controls include answering, click-to-dial, conference calls, hold, call swapping, call forwarding, call history, presence status, and hotkeys. During a call, users can open, manage, and edit customer information. TAPI-enabled applications can dial saved contacts, with options including Outlook, CRM systems such as Lotus Notes, ERP systems, and LDAP phone books. The client also supports sending and receiving fax messages through a PC. The maker says its CTI functions work with phones and VoIP telephone systems that have a TAPI interface; TAPI programs can connect to ansitel VoIP systems under Windows using a TAPI driver. For enterprise applications, ansitel offers a CTI server and an API for inbound and outbound calls, including caller numbers across multiple devices. The product is deployed on-premises and paid, with pricing on request. A downloadable demo is available, and the installation guide says it can be tested for 30 days. The company was founded in Berlin in 2006.
For and against
For
- Includes click-to-dial and call handling controls
- Supports editing customer information during calls
- Can send and receive PC faxes
- Offers a downloadable demo and 30-day test
Against
- Windows is required for the stated TAPI setup
- Pricing is available on request
- Phone systems need a TAPI interface
The verdict
The client brings call controls and customer information into a Windows desktop workflow, with additional CTI server and API options for enterprise use. Organizations should confirm phone-system compatibility and request pricing.
Who it suits
It suits organizations that want desktop call handling alongside customer records and already use compatible TAPI phones or VoIP systems. It may also fit teams using Outlook, Lotus Notes, ERP applications, or LDAP phone books in their call workflows.
On the record
- API and CTI server
- For ansitel VoIP phone systems, the maker offers TAPI drivers and CTI clients, plus an API for inbound and outbound calls with caller numbers across multiple devices.ansit-com.de · read 7 Oct 2026
- API and server
- The maker offers a CTI server for enterprise CTI applications and an API for handling incoming and outgoing calls, including caller numbers, across multiple devices.ansit-com.de · read 7 Oct 2026
- Application integrations
- The page lists Outlook, CRM systems such as Lotus Notes, ERP systems, and LDAP phone books as TAPI application options.ansit-com.de · read 7 Oct 2026
- Call controls
- It supports answering and click-to-dial, conference calls, hold, call swapping, call forwarding, call history, presence status, and hotkeys.ansit-com.de · read 7 Oct 2026
- Company
- ansit-com GmbH says it was founded in Berlin in 2006 and lists its address in Berlin, Germany.ansit-com.de · read 7 Oct 2026
- Customer records
- Users can open, manage, and edit customer information during a call.ansit-com.de · read 7 Oct 2026
- Demo availability
- The product page offers a downloadable demo version of the ansitel CTI client.ansit-com.de · read 7 Oct 2026
- Download listing
- The downloads page lists ansitel CTI Client V 3.1.025 b2, ansitel TAPI V1.1.138, and ansitel CTI Server V1.3.012.ansit-com.de · read 7 Oct 2026
- Download version
- The downloads page lists ansitel CTI Client V 3.1.025 b2 as an 18 MB ZIP file.ansit-com.de · read 7 Oct 2026
- Fax
- The feature list says users can receive and send fax messages through the PC.ansit-com.de · read 7 Oct 2026
- Hotkeys
- The client includes hotkey functions for speed dialing.ansit-com.de · read 7 Oct 2026
- LDAP
- The listed features include access to an LDAP phone book.ansit-com.de · read 7 Oct 2026
- PC fax
- The client supports receiving and sending fax messages through a PC.ansit-com.de · read 7 Oct 2026
- Pricing
- The installation guide says users can acquire a license, but the pages reviewed do not state a price.ansit-com.de · read 7 Oct 2026
- Purpose
- The CTI client connects a computer and telephone so users can handle calls and customer information from a desktop.ansit-com.de · read 7 Oct 2026
- Support
- The maker offers consultation and assistance with CTI client deployment and TAPI driver setup.ansit-com.de · read 7 Oct 2026
- TAPI applications
- TAPI-enabled applications can dial saved contacts, including Outlook, CRM systems such as Lotus Notes, and ERP systems.ansit-com.de · read 7 Oct 2026
- Telephony compatibility
- The maker says its CTI functions support phones and VoIP telephone systems with a TAPI interface.ansit-com.de · read 7 Oct 2026
