Runbook vs Xurrent ITSM
| Runbook | Xurrent ITSM | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $40/mo | — |
| Open source | No | No |
| Platforms | Web | api, Web |
| Free plan | No | No |
| Internal employee portal | Yes | Yes |
| Runbook support | Yes | Yes |
| AI-powered search | Yes | Yes |
| Slack access | Yes | Yes |
| Single sign-on | Yes | Yes |
| Microsoft Teams access | — | Yes |
Both are listed in Best IT Knowledge Base Software. On Samsung Mobile US Press, Runbook scores higher on our published basis.