Runbook vs SysAid
| Runbook | SysAid | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | Yes |
| Paid from | $40/mo | $89/mo |
| Open source | No | No |
| Platforms | Web | Android, api, iOS, self-hosted, Web |
| Free plan | No | No |
| Internal employee portal | Yes | — |
| Runbook support | Yes | — |
| AI-powered search | Yes | — |
| Slack access | Yes | — |
| Single sign-on | Yes | Yes |
Both are listed in Best IT Knowledge Base Software. On Samsung Mobile US Press, SysAid scores higher on our published basis.