RingCentral RingCX vs Zoom AI Expert Assist
| RingCentral RingCX | Zoom AI Expert Assist | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $65/mo | — |
| Open source | No | No |
| Platforms | api, macOS, Web, Windows | Web |
| Real-time guidance | Yes | Yes |
| Suggested replies | Yes | Yes |
| Knowledge retrieval | Yes | Yes |
| Supported channels | multichannel | multichannel |
| Conversation summaries | — | Yes |
| Next-best actions | — | Yes |
Both are listed in Best Agent Assist Software. On Samsung Mobile US Press, RingCentral RingCX scores higher on our published basis.