OTRS vs Xurrent ITSM
| OTRS | Xurrent ITSM | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web, Linux | api, Web |
| Free plan | No | No |
| Internal employee portal | — | Yes |
| Runbook support | — | Yes |
| AI-powered search | — | Yes |
| Slack access | — | Yes |
| Microsoft Teams access | — | Yes |
| Single sign-on | — | Yes |
Both are listed in Best IT Knowledge Base Software. On Samsung Mobile US Press, Xurrent ITSM scores higher on our published basis.