OTRS vs SimpleOne ITSM
| OTRS | SimpleOne ITSM | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Android, api, iOS, Linux, self-hosted, Web | api, Web |
| Free plan | No | — |
| SLA reporting | — | Yes |
| API access | — | Yes |
Both are listed in Best IT SLA Management Software. On Samsung Mobile US Press, OTRS scores higher on our published basis.