OTRS vs ServiceNow Service Catalog
| OTRS | ServiceNow Service Catalog | |
|---|---|---|
| Platforms | Android, api, iOS, Linux, self-hosted, Web | Web |
| Free plan | No | No |
| Deployment options | hybrid | |
| Request portal | Yes | |
| Approval workflows | Yes | |
| Eligibility rules | Yes | |
| Fulfillment automation | Yes | |
| Service ownership | Yes |
Listed together in Best IT Service Catalog Software