OpenText Service Management vs ServiceNow Service Level Management
ServiceNow Service Level Management
5.3 #47 in IT SLA Management Software
About ServiceNow Service Level Management| OpenText Service Management | ServiceNow Service Level Management | |
|---|---|---|
| Platforms | Android, iOS, Web | Web |
| Free plan | No | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes | |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| SLA reporting | Yes | |
| API access | Yes |
Listed together in Best IT SLA Management Software