OpenText Service Management vs ServiceNow Enterprise Service Management
ServiceNow Enterprise Service Management
6.9 #14 in Enterprise Service Management Software
About ServiceNow Enterprise Service Management| OpenText Service Management | ServiceNow Enterprise Service Management | |
|---|---|---|
| Platforms | Android, iOS, Web | Android, iOS, Web |
| Non-IT departments | Yes | Yes |
| Service catalog | Yes | Yes |
| Workflow automation | Yes | Yes |
| Employee portal | Yes | Yes |
| Knowledge base | Yes | Yes |
| Asset management | Yes | |
| Deployment | both | cloud |
| Free plan | No | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes |
Listed together in Best Enterprise Service Management Software