OpenText Contact Center Analytics vs QEval
OpenText Contact Center Analytics
5.1 #33 in Call Center Speech Analytics Software
About OpenText Contact Center Analytics| OpenText Contact Center Analytics | QEval | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | Web |
| Speech analytics | Yes | Yes |
| Sentiment analysis | Yes | Yes |
| Real-time monitoring | — | Yes |
| Quality scorecards | — | Yes |
| Service-level reporting | — | Yes |
Both are listed in Best Contact Center Analytics Software. On Samsung Mobile US Press, QEval scores higher on our published basis.