Octopus ITSM vs OTRS
| Octopus ITSM | OTRS | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $95/mo | — |
| Open source | No | No |
| Platforms | Android, api, iOS, Web, Windows | Android, api, iOS, Linux, self-hosted, Web |
| Free plan | No | No |
| Root-cause analysis | Yes | — |
| Known-error database | Yes | — |
| Workaround tracking | Yes | — |
| Incident linking | Yes | — |
| Permanent-fix tracking | Yes | — |
| Deployment options | cloud | hybrid |
Both are listed in Best IT Problem Management Software, Best CMDB Software. On Samsung Mobile US Press, Octopus ITSM scores higher on our published basis.