Matrix42 IT Service Management vs SmartSuite Enterprise Service Desk
Matrix42 IT Service Management
5.1 #49 in IT SLA Management Software
About Matrix42 IT Service ManagementSmartSuite Enterprise Service Desk
7.0 #4 in Internal Controls Software
About SmartSuite Enterprise Service Desk| Matrix42 IT Service Management | SmartSuite Enterprise Service Desk | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $15/mo | |
| Platforms | Web | Android, api, iOS, Web |
| Free plan | No | No |
| SLA scope | both | both |
| Escalation automation | Yes | Yes |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | Yes |
| API access | Yes | Yes |
| Paid from | 15 /user/mo | |
| Deployment | cloud | |
| Control testing | Yes | |
| Evidence collection | Yes | |
| Issue remediation | Yes | |
| Automated testing | Yes | |
| Contract storage | Yes | |
| Renewal alerts | Yes | |
| Performance tracking | Yes | |
| Vendor risk assessments | Yes | |
| Intake workflows | Yes | |
| Control testing workflows | Yes |
Listed together in Best IT SLA Management Software