Matrix42 Enterprise Service Management vs ZServiceDesk
Matrix42 Enterprise Service Management
6.4 #27 in IT Knowledge Base Software
About Matrix42 Enterprise Service Management| Matrix42 Enterprise Service Management | ZServiceDesk | |
|---|---|---|
| Platforms | Android, iOS, Web | Android, api, iOS, Linux, macOS, self-hosted, Web, Windows |
| Free plan | No | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | hybrid |
Listed together in Best IT Problem Management Software