ManageEngine ServiceDesk Plus vs Xurrent Service Level Management
ManageEngine ServiceDesk Plus
8.3 #4 in IT Knowledge Base Software
About ManageEngine ServiceDesk PlusXurrent Service Level Management
9.0 #1 in IT SLA Management Software
About Xurrent Service Level Management| ManageEngine ServiceDesk Plus | Xurrent Service Level Management | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $13/mo | — |
| Open source | No | No |
| Platforms | Android, iOS, Linux, macOS, Web, Windows | Android, api, iOS, Web |
| Free plan | Yes | — |
| SLA scope | — | both |
| Escalation automation | — | Yes |
| Business-hour calendars | — | Yes |
| Multi-level SLAs | — | Yes |
| SLA reporting | — | Yes |
| API access | — | Yes |
Both are listed in Best IT SLA Management Software. On Samsung Mobile US Press, Xurrent Service Level Management scores higher on our published basis.