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ITSM 365 vs Matrix42 IT Service Management

ITSM 365

6.8 #17 in IT SLA Management Software

About ITSM 365

Matrix42 IT Service Management

5.1 #49 in IT SLA Management Software

About Matrix42 IT Service Management
ITSM 365Matrix42 IT Service Management
PlatformsAndroid, iOS, WebWeb
Free planNoNo
SLA scopebothboth
Escalation automationYesYes
Business-hour calendarsYesYes
Multi-level SLAsYesYes
SLA reportingYesYes
API accessYesYes

Listed together in Best IT SLA Management Software