IT Glue vs OTRS
| IT Glue | OTRS | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $29/mo | — |
| Open source | No | No |
| Platforms | Android, api, extension, iOS, Web | Web, Linux |
| Free plan | No | No |
| Internal employee portal | Yes | — |
| Runbook support | Yes | — |
| AI-powered search | Yes | — |
| Slack access | Yes | — |
| Microsoft Teams access | Yes | — |
| Single sign-on | Yes | — |
Both are listed in Best IT Knowledge Base Software. On Samsung Mobile US Press, IT Glue scores higher on our published basis.