IT Glue

IT Glue is a structured IT documentation platform for IT service providers and IT teams. It organizes information in a documentation framework and links related items through relationship mapping. Password management includes an integrated vault, an immutable audit trail, version control, and rollback. IT Glue also describes AI-powered automation that captures clicks and keystrokes to generate step-by-step procedures. It lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, along with a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. Its iOS and Android apps let users view and edit passwords and view configurations, locations, contacts, and flexible assets. The service is offered as SaaS, with no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month, each per user per month on a 36-month term. Each plan requires at least five users, and a one-time onboarding fee applies.

IT Glue combines structured IT documentation, password management, and integrations in a SaaS service. Review the minimum seats, term, and onboarding fee when assessing its listed plans.

IT Glue suits IT service providers and IT teams that need structured documentation, connected records, and password management. Its mobile apps support teams that need to view or edit specified information on iOS or Android.

Overview

IT Glue is a structured IT documentation service for IT service providers and internal IT teams that need connected records, password controls, and links to operational tools. Its strongest fit is a team standardizing documentation across organizations; the five-seat minimum and 36-month commitment make it a poor match for a small or short-term deployment.

Key features

IT Glue organizes IT information in a structured framework and connects related items with relationship mapping. That structure can help teams keep configurations and associated information connected rather than scattered across separate records. Runbook support, an internal employee portal, AI-powered search, and access through Slack and Microsoft Teams broaden how teams can reach their documentation.

The integrated password vault adds an immutable audit trail, version control, and rollback. IT Glue says passwords are encrypted with AES-256 and vault items with client-side AES-256-GCM encryption using a user-specific passphrase. It also states that it complies with SOC 2 Type II and requires multifactor authentication on all accounts. These controls are relevant for teams keeping credentials alongside operational documentation.

IT Glue describes an AI feature that captures clicks and keystrokes to create step-by-step standard operating procedures. Its 60+ native integrations span PSA, RMM, BDR, and other platforms, with examples including ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. A public API supports custom integrations. The breadth is useful for teams working across several systems, though the plan determines how many integrations and which sync directions are included.

The iOS and Android apps let users view and edit passwords, and view configurations, locations, contacts, and flexible assets. All customers can access in-app technical support, a knowledge base, and Kaseya University courses. IT Glue is SaaS-only, with no on-premises version.

Pricing

All three plans require at least five users and a 36-month term, and each carries a one-time onboarding fee. Prices are per user per month; the FAQ says the credit card is billed monthly in USD. The minimum seats and long term make the entry cost substantially less flexible than the monthly billing alone might suggest.

• Basic — $29 a month. Includes one integration, one-way PSA/CRM sync, one-way RMM sync, and unlimited organizations and documentation. It suits teams that can work with one integration and one-way data flows; it gives up the two-way PSA/CRM sync in Select.
• Select — $38 a month. Includes two integrations, two-way PSA/CRM sync, one-way RMM sync, and unlimited organizations and documentation. It is the more practical middle tier for teams that need PSA/CRM changes to sync in both directions, but it still limits RMM sync to one way.
• Enterprise — $44 a month. Includes unlimited integrations, two-way PSA/CRM sync, and unlimited organizations and documentation. It fits teams whose connected toolset exceeds the lower tiers' integration limits. Enterprise also has 1–4 user options available for $49–102/user, a separate smaller-team option than the standard five-user minimum.

Platforms

IT Glue supports web, iOS, Android, API, and browser extension access. Its mobile apps are useful for viewing documentation and managing passwords away from a desk, though mobile editing is limited to passwords among the listed content types.

Who it's for

IT service providers and IT teams that need structured documentation tied to passwords and PSA, RMM, or other systems are its natural audience. Teams that need broad integrations, two-way PSA/CRM sync, or centralized credential history have a clear reason to consider it. A team seeking on-premises hosting, a free plan, or a low-commitment pilot should look elsewhere.

Pros and cons

• Pros: Relationship mapping and unlimited documentation and organizations support connected records at scale; the vault combines audit history, version control, and rollback; 60+ native integrations and a public API accommodate varied tool stacks.
• Cons: Every standard plan starts at five users, commits the buyer for 36 months, and charges a one-time onboarding fee; Basic allows only one integration and one-way sync; there is no free plan or on-premises option.

Alternatives

For a free starting point with one user and unlimited page views, GitBook offers a free plan and a trial, but its stated free allowance is aimed at individuals rather than a five-seat IT team. Paligo is another paid documentation option with a trial; its Business plan starts at $15,000 a year with per-author licensing, two authors, and two languages included, making it a different fit from IT Glue's per-user monthly pricing.

Docsie offers a free knowledge base with 25,000 AI credits, custom domain, search, versioning, and unlimited viewers, so it is worth considering when a free knowledge-base entry point matters more than IT Glue's IT-focused structure. Dr.Explain has a free restricted Windows license capped at 20 topics, making it a narrower option for Windows users with a small documentation project. Fern has a free plan for up to 10 team members and one site, with 1,000 pages and monthly AI-credit and page-generation limits, for teams looking for a capped free documentation platform.

Jupyter Book is a free open-source project that can be installed from PyPI, conda-forge, or npm, and may suit readers seeking that model instead. Mintlify offers a free Starter plan with five editor seats and a full platform, including a custom domain, web editor, authentication, MCP server, and API playground; consider it when those authoring and publishing provisions are the priority. Sphinx is free open-source software under a BSD 2-Clause license that can be installed locally or self-hosted, a fit for readers who want that approach.

Compare Technical Documentation Software, Network Documentation Software, IT Documentation Software, IT Knowledge Base Software, Managed Service Provider Software, and Knowledge base software to explore category options.

Verdict

IT Glue is a strong choice for IT providers and teams that want connected documentation, credential controls, and integrations within one SaaS service. Its combination of structured records and a security-focused password vault is the central reason to choose it. Look elsewhere if a five-user minimum, 36-month term, onboarding fee, or SaaS-only deployment is incompatible with your needs.