Intercom vs Request Tracker
| Intercom | Request Tracker | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $19/mo | — |
| Open source | No | No |
| Platforms | Android, iOS, Web | api |
| Free plan | No | Yes |
| Paid from | $29/user/mo | — |
| Shared inbox | Yes | — |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | — | Yes |
| Customer portal | — | Yes |
| API access | — | Yes |
Both are listed in Best Help Desk Software. On Samsung Mobile US Press, Intercom scores higher on our published basis.