Help Scout vs Unthread
| Help Scout | Unthread | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Paid from | $25/mo | $75/mo |
| Open source | No | No |
| Platforms | api | api, Web |
| Free plan | Yes | No |
| Customer portal | Yes | Yes |
| Embedded widget | — | Yes |
| Guided workflows | — | Yes |
| Automated resolution | — | Yes |
| Knowledge sources | — | help_center |
Both are listed in Best Customer Self-Service Software. On Samsung Mobile US Press, Help Scout scores higher on our published basis.